18
Troubleshooting
The stylus pen does not work
• Have the driver and the calibration software been installed on the computer?
• Is the USB cable connected between the computer (type A USB port) and the
camera unit (type Mini USB port)?
• Has calibration performed properly?
Even calibration is performed at the beginning, please perform calibration again
when the stylus pen becomes inactive during operation
• Are you using the stylus pen in one of the following environment?
- If direct sunlight strikes the screen surface and/or camera unit, change the
installation place where it is not exposed to direct sunlight.
- If light of a halogen and/or a filament lamp strikes the screen surface and/or
camera unit, change the installing direction of the screen and/or camera unit,
or block off lamp light.
- Do not use a screen whose material of frame reflects light.
• Is the camera unit set to the correct position?
• Does the stylus pen have proper charge?
If red LED is not turned on by pressing the pen tip, charge the stylus pen?
• Is the screen size and usage temperature within appropriate range? Use a
screen within the effective range.
• Is the lens of the camera unit soiled?
• If the lens is soiled, wipe it with a soft, dry, non-uffy cloth
The finger touch operation does not work
• Is the type A USB port on the AC/DC Adapter is connected with the type Micro
USB port on the Touch Module by the USB cable?
Lines traced with the stylus pen do not match
screen
• Has the sensor been properly calibrated?
• If performing the calibration automatically will not resolve the problem, try to
perform the calibration manually.
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