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PROBLEM POSSIBLE CAUSE
SOLUTION
www.vincihousewares.com | 888.735.3621 | support@vincihousewares.com
The unit is running but no
water is circulating
Water is overflowing from
the Carafe when brewing
Water is leaking from the
top of the Filter Basket
when brewing
1. The water level in the Carafe is
too low.
2. The Water Pickup Tube is not
installed.
3. The Water Pickup Tube is
damaged or clogged.
4. The Filter Basket is overpacked
with coffee.
5. The coffee grind is too fine.
1. The water level in the Carafe
was above the Fill Line
2. The Filter Basket is overpacked
with coffee.
3. The Coffee Grind is too fine.
1. The area around the O-Ring
Seal of the Filter Basket has some
debris.
2. The Filter Basket is loose.
3. The Filter Basket is overpacked
with coffee.
4. The coffee grind is too fine.
5. The Filter Basket O-Ring Seal is
damaged or missing.
1. Make sure the water level in the
Carafe is at the Fill Line.
2. Verify the Water Pickup Tube is
properly installed to the bottom of the
Control Lid.
3. Verify the Water Pickup Tube is not
clogged or damaged.
4. Do not overfill or compress the
coffee in the Filter Basket.
5. Always use medium to coarse grind
coffee.
6. The unit may require factory service
– Contact Vinci Housewares support
1. Do not exceed the maximum Fill
Line when adding water to the Carafe.
2. Do not overfill or compress the
coffee in the Filter Basket.
3. Always use medium to coarse grind
coffee.
1. Verify the exterior and the sealing
surfaces of the Filter Basket are free
from any debris before brewing .
2. Verify the Filter Basket is inserted
properly to the Control Lid and that it
is turned fully clockwise.
3. Do not overfill or compress the
coffee in the Filter Basket.
4. Always use a medium to coarse
grind coffee.
5. Contact Vinci Housewares support
to order a replacement O-Ring.
If you think there may be an issue with your product, please contact customer support at 888-735-3621
or email support@vincihousewares.com
WARRANTY
LIMITED ONE-YEAR WARRANTY
ARM Enterprises, Inc. warrants that your appliance will be free of defects in materials or workmanship
under normal home use for one year from the date of delivery. It is recommended that you register
your appliance on vincihousewares.com/product-registration so that your purchase information will
be stored in our system. ARM Enterprises, Inc. will, at its option, repair or replace a defective appliance
without charge upon its receipt of proof of the date of purchase. If a replacement appliance is necessary
to service this warranty, the replacement appliance may be new or reconditioned. Replacement
appliances and parts are warranted for the remaining portion of the original warranty period. This
warranty only applies to appliances operated in the United States and Canada. This warranty gives you
specific legal rights, and you may also have other rights that vary from state to state and, in the case of
Canada, from province to province.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS
PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL COSTS AND EXPENSES RESULTING
FROM ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE. Some states or provinces do not
allow the exclusion or limitations of incidental or consequential damages, so the above limitation or
exclusion may not apply to you depending on the state or province of purchase. Vinci Housewares
product warranty covers manufacturing defects under normal use and maintenance. Our liability is
limited to the original purchase price of the unit. Incidental or consequential damages or issues due to
improper use, installation, or maintenance are not covered.
OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS WARRANTY, WHETHER
WRITTEN OR ORAL. IN ADDITION, ARM ENTERPRISES, INC. HEREBY SPECIFICALLY DISCLAIMS ALL
OTHER WARRANTIES WITH RESPECT TO YOUR APPLIANCE, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Some states or provinces do not
allow disclaimers of such implied warranties or limitations on how long an implied warranty lasts, so the
above limitation may not apply to you depending on the state or the province of purchase.
HOW DO YOU OBTAIN WARRANTY SERVICE?
ARM Enterprises, Inc. appliances are high-quality and, with proper care, are intended to provide years
of satisfying performance. However, should the need arise for warranty servicing, simply call Vinci
Housewares Customer Service at our toll free phone number 1-888-735-3621. Please do not return
your appliance for servicing without first speaking to ARM Enterprises, Inc. Customer Service to obtain
a Return Authorization (RMA) number. ARM Enterprises, Inc. appliances returned without a Return
Authorization number will be returned to the sender without servicing.
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