Virgin Mini WiFi Modem - 4 Troubleshooting

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4Troubles hooting
Symptoms PossibleProblems/Solutions
Icannotaccess
theinternetatall.
ChecktheLCDdis playwhichshowsthenumberof
activeconnections.Ifthisis0orxthenWi‐Fiisnot
connected.Verifyyourpasswordiscorrect.
MakesureyourSIMcardisinsertedcorrectly.
Checkyouhavenetworkcoverageinyourarea.
Checktha
tyourSIMcardisactiveandenabledwith
dataservices.
Pleasewait1‐2minutesfortheroutertoinitialize.
Thedownloador
uploadspeedsare
veryslow.
Thespeedisdependentonsignalstrength.Check
yoursignalstrengthandnetworktype.
Thesignalstrength
isalwayslow.
Thisindicatespoorreception.Trymovingthe
routertoanotherlocationnearerthewindow.
Youcanpurchaseanexternalantennawith
connectortypeTS9toimproveyoursignalstrength.
Isecuredmy
routerandhave
lostmy
password(s).
Resetyourroutertofactorydefaultstoeraseall
storedpassword sandencryptionsettings.
Fromthepoweredupstate:
PressthepowerkeyandtheWPSkey
simultaneously.
Mybatteryhasnot
chargedwhi leinuse
andconnectedto
thecharger.
Inlowcoverageorhighdatatransfermodesthe
internaltemperatureofthedevicecanriseabove
45°C.Intheseconditionsthebatterycannotbe
chargedduetosafetylimitswithLi‐ionbattery
technology.
MyWi‐Fidevice
goestosleepand
disconnects.
Thisisdependantontheotherdevices,ieyourWi‐
Ficlients.IftheWi‐Ficlient(PCorotherde vice)has
aWi‐FisleeppolicythenWi‐Fisignalsareswitched
offafteraperiod.WithnoactiveWi‐Ficonne
ctions
yourwirelessrouterwillgointolowpowermode.
Tomaintainan‘alwayson’servicemakesureyou
haveaWi‐Fideviceconnect edtoyourrouter.