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General| Brand | Vivo |
|---|---|
| Model | DESK V000V |
| Category | Indoor Furnishing |
| Language | English |
Customer support operating hours are Monday-Friday, 7 AM to 7 PM CST, with multiple contact options available.
Guidance on reporting damaged, defective, or missing parts within 30 days of delivery for replacement at no cost.
General advice before starting assembly, including contacting support for doubts and ensuring all parts are present.
Details on how to find the most up-to-date warranty information for the product.
Information on the 30-day hassle-free return policy and customer support contact for product issues.
Lists the required tools for assembly: Phillips Screwdriver and Scissors.
Lists all parts included in the package (A-D, S-A, S-B, S-C) for assembly verification.
Instructions for carefully removing the Desk Riser (A) from its packaging.
Attaching the Feet Extensions (B) to the Desk Riser (A) frame using M5x10mm Screws (S-A).
Guidance on lifting the Desk Riser (A) by pressing the handles on each side.
Mounting the Keyboard Brackets (C) to the Keyboard Tray (D) using M5x10mm screws (S-A).
Hanging the assembled keyboard tray onto pre-installed knobs and securing with knobs.
Placing monitors, laptops, and other items onto the desk surface.
Attaching the Cable Clip (S-B) to manage keyboard and mouse cables.
Using Zip Ties (S-C) to effectively manage and organize cables.
Instructions on adjusting the gas spring cable to modify the desk's lifting and lowering tension.
Procedure to increase desk tension when it's difficult to raise or lower.
Procedure to decrease desk tension when it raises or lowers too easily.
Information on VIVO's range of home and office products, including monitor mounts and adjustable desks.
Overview of VIVO as a brand specializing in high-quality, affordable ergonomic office furniture solutions.
Provides phone, chat, and email contact details for customer support, along with average resolution times.
