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4.1 WHAT IF I SUSPECT A GAS LEAK
If you suspect a gas leak, turn off the gas supply at the gas meter
and contact your installer or local gas supplier. If you require
further advice please contact your nearest Vokèra office.
4.2 WHAT IF I HAVE FREQUENTLY TO TOP-UP
THE SYSTEM
If the system regularly requires topping-up, it may be indicative
of a leak. Please contact your installer and ask him to inspect
the system.
4.3 WHAT IF THE APPLIANCE IS DUE ITS AN-
NUAL SERVICE
Advice for tenants only
Your landlord should arrange for servicing.
Advice for homeowners
Please contact Vokèra Customer Service (0844 3910999 (UK)
or 056 7755057 (ROI) if you would prefer a Vokèra service
engineer or agent to service your appliance. Alternatively your
local GAS SAFE registered engineer may be able to service the
appliance for you.
4.4 - WHAT IF I NEED TO CALL AN ENGINEER
If you think your boiler may have developed a fault, please
contact your installer or Vokèra Customer Services (0844
3910999 (UK) or 056 7755057 (ROI) have all your details to
hand including full address and postcode, relevant contact
numbers, and your completed appliance log book.
APPLIANCE STATUS LED AND FAULT CODES
Alarm type Led RED Led GREEN Action
Purge cycle mode active NA BLINKING BLINKING
Alarm high limit thermostat Final BLINKING OFF Reset appliance.
Call engineer if fault re-occurs
Alarm system water pressure Final ON ON Check/refill system pressure, reset, check.
Call engineer if fault re-occurs
Alarm safety shutdown and/or Final ON OFF Reset appliance.
internal fault Call engineer if fault re-occurs
Temporary fault Temporary OFF BLINKING None
Service operation NA BLINKING BLINKING None
Flame ON NA OFF ON None
Fault sensors DHW Final BLINKING BLINKING Reset appliance.
Call engineer if fault re-occurs
Fault sensors CH Final ON OFF Reset appliance.
Call engineer if fault re-occurs
Boiler stand-by NA OFF BLINKING None
4. WHAT IF...
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