Stoelting
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Mini Soft Serve Countertop Freezer Operator’s Manual 7
TROUBLESHOOTING
Problem Might be Caused By Course of Action
Machine does not turn on Machine not connected to power Plug in the machine.
Product is too firm TLI is set too high
1. Check the mix manufacturer’s serving temperature
recommendations.
• Mixes should provide a satisfactory product in the 17°F to
24°F (-8.3 to -4.4 ºC) range.
• Diet and low-carb mixes typically freeze to proper consistency
at higher temperatures.
2. Check the TLI setting. See “TLI Setting” on page 3.
3. Change the TLI setting if it is not within the recommended
temperature range.
Refrigeration problem Contact Vollrath Technical Services.
Product is too soft Improper clearance is restricting airflow See “Clearance and Environment Requirements” on page 3.
Filter is dirty See “Clean the Filter” on page 6.
TLI is set too low
1. Check the mix manufacturer’s serving temperature
recommendations.
• Mixes should provide a satisfactory product in the 17°F to
24° F (-8.3 to -4.4º C) range.
• Diet and low-carb mixes typically freeze to proper consistency
at higher temperatures.
2. Check the TLI setting. See “TLI Setting” on page 3.
3. Change the TLI setting if it is not within the recommended
temperature range.
Refrigeration problem Contact Vollrath Technical Services.
Product does not dispense, display
shows a flashing box symbol in the
top left corner and the auger is still
rotating
Machine is near an over torque condi-
tion.
The refrigeration system will turn off for 2 minutes to attempt to
thaw the product before it automatically starts. Consider increasing
the TLI to prevent over torque.
Product does not dispense, display
shows a flashing box symbol in the
top left corner and the auger has
stopped rotating
Machine has reached an over torque
condition.
Make sure there is a maximum of 1 gallon of mix in the tank.
The refrigeration system will turn off for 10 minutes to attempt to
thaw the product. After 10 minutes it will automatically restart. Con-
sider increasing the TLI to prevent over torque.
Product is leaking from machine Gasket under the clear bowl is not
installed correctly
Adjust the gasket so that it is firmly in place.
Light next to the main power switch
is illuminated
Possible high-pressure condition in the
refrigeration system
1. Unplug the machine.
2. Clean the filter. See “Clean the Filter” on page 6.
3. Make sure there is at least 10" (25.4 cm) clearance on all sides of
the machine.
4. Plug in and turn on the machine.
5. Press the pressure reset switch, located on the bottom of the
machine below the power switch.
6. If the problem persists, contact Vollrath Technical Services.
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