6.Troubleshooting
Please use this chart to troubleshoot common problems using robot.
Incorrect WIFI name or Password.
Didn't connect to 2.4G Wi-Fi signal.
Side brush, rolling brush, entangled,dustbin
Filter material blocked, etc.
It is recommended to clean and maintain the brush,
roller brush,dustbin and filters regularly.
The robot is in MAX suction
power mode.
Change the suction power mode to Medium or Low.
Robot isn't in network pairing mode.
Download the incorrect APP
The robot is not compatible with 5G WIFI signal. Please
connect to 2.4G WIFI signal.
Please scan the QR code in the user manual or search
on google play or app store.
Make sure the robot is in the network pairing mode.
Please make sure the WIFI name and the password
are entered correctly
Ensure the robot is under WIFI signal coverage.
Make sure the robot is less than
5 feet(0.5 meter)away from the router and
your phone - the closer the better!
1
2
Can not
connect to
WIFI.(applicable
for vosfeel-
MT-210)
The robot
is too noisy.
The Robot is not connecting to the
Charging Dock
Be sure that robot ’ s Charging Contacts have made a
connection with the Charging Dock Pins.
The robot is entangled or obstructed by
scattered wires on the ground, drape
curtains or carpet edges
Robot will try various ways to get itself out of trouble.
If it is unsuccessful, manually remove the
obstacles and restart.
Side Brush is stuck or the rotation speed of
the Side Brush decreases.
Remove the debris tangled around the Side Brush.
If the Side Brush still rotates slowly, contact
Customer Service.
Roller Brush is stuck or the rotation speed of
the Roller brush decreases
Remove the debris tangled around the roller Brush with
the provided Multi-Function Cleaning Tool. If the Roller
Brush still rotates slowly, contact Customer Service.
When battery power gets low, robot automatically
switches to Return to Charger Mode and
returns to the Charging Dock to recharge itself.
Working time varies according to floor
surface,room complexity and the selected
Cleaning Mode.
This is normal. No solution necessary.
This is normal. No solution necessary.
The batteries in the Remote Control
need to be replaced.
Replace the battery with a new one and install it properly.
There is other equipment interfering
with the infrared signal to robot.
Avoid using the Remote Control near other
equipment using infrared signals.
Charging Dock is unplugged
while robot is powered ON, which causes
battery. consumption.
Plug in the Charging Dock and ensure robot is powered
ON. Keep robot on the Charging Dock to make sure
it has a full battery to work at any time.
3
Robot will
not Charge.
4
Robot gets into
trouble while
working and
stops.
5
Robot returns to
the Charging
Dock before it
Finishes cleaning.
6
Remote Control
failure(effective
control range of
Remote Control
is 5m (16
').
The images are only for reference, please refer to the actual item as the standard.
VOSFEEL reserves the right to update products without prior notice.
Robot is powered OFF or robot's
battery is low.
Make sure robot is powered ON and fully charged.
The infrared signal cannot be transmitted
because the Infrared Emitter on the
Remote Control or robot's Infrared
Receiver on robot is dirty.
Use a dry cloth or the Multi-Function Cleaning
Tool to wipe the Infrared Emitter on Remote
Control and the Infrared Receiver on robot.
Possible Causes SolutionsNO Malfunction
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