EN - 20
Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below. For customer service,
visit our website at www.vtechhotelphones.com or call 1-888-907-2007.
For cordless telephone
Question Suggestion
The telephone does not work at all.
• Make sure the power adapter is securely
plugged into an outlet not controlled by a
wall switch.
• Make sure the telephone line cord is
plugged firmly into the power adapter and
the telephone wall jack.
• Make sure the battery is installed and
charged correctly (page 22, 27). For optimum
daily performance, return the cordless
handset to the telephone base or charging
base after use.
• Unplug the electrical power to the
telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to
one minute for the cordless handset and the
telephone base to synchronize.
• Charge the battery in the cordless handset
for up to 12 hours.
• If the battery is completely depleted, charge
the cordless handset for at least 30 minutes
before use.
• Remove the battery and then install it again.
If that still does not work, it may be necessary
to purchase a new battery.
• Disconnect the telephone base from the
telephone wall jack and plug in a working
telephone. If the other telephone does
not work, the problem is probably in the
wiring or telephone service. Contact your
telephone service provider (charges may
apply).
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