VTech EzRay Air Portable - Troubleshooting (Problem, Cause, Solution)

6. Troubleshooting
64 EzRay Air Portable (Model: VEX-P300) User Manual
Troubleshooting
Problem Cause Solution
The device is not
turned on.
The power switch is not
turned on properly.
Turn the device power switch off
and turn it back on.
Battery discharged
Recheck after charging the battery
with a charger.
Battery cable is not
correctly connected.
Contact your Service
Representative.
Defective battery
Contact your Service
Representative.
The control panel is
not turned on.
Defective mainboard
Contact your Service
Representative.
Internal cable
disconnected
Contact your Service
Representative.
No X-ray emission
The generator is cooling.
Wait for the cooling time (refer to
‘Duty Cycle’).
Defective Remote
Exposure Switch
Contact your Service
Representative.
Internal cable
disconnected
Contact your Service
Representative.
Defective generator
Contact your Service
Representative.
Tube lifecycle termination
Contact your Service
Representative.
X-ray emission
works, but
exposure is too
light or
completely white.
The device has been
positioned incorrectly.
Adjust the position of the device.
Exposure time is too
long.
Decrease the exposure time.
The receptor is facing the
wrong way.
Reposition the receptor.
X-ray emission
works, but
exposure is too
dark.
Exposure time is too
short.
Increase the exposure time.