What to do if the power light is ON, but there is no picture on the screen with my VTech V.Smile Toy?
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Barry WoodsJul 26, 2025
If the power light is on but there's no picture, first ensure the yellow plug from the main unit is connected to the video IN terminal (usually yellow) on your TV. Also, verify that your TV is set to “video” mode and that you've selected the correct video input matching the port connected to the V.Smile™ unit. If problems persist, try disconnecting and reconnecting all power supplies (batteries and adaptor), then press the ON/RESTART Button. If that doesn't work, remove the Smartridge, inspect and clean the inside piece with a dry, soft cloth, then re-insert it and press the ON/RESTART Button again.
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Jack RiveraJul 30, 2025
What to do if there is a picture on the TV, but no sound on my VTech Toy?
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Jessica WallJul 30, 2025
If you see a picture but hear no sound, first, raise the TV volume and ensure it isn't muted. Next, check that the white and/or red plug is firmly connected to the audio input of the TV. If the issue remains, disconnect and reconnect all power supplies (batteries and adaptor), then press the ON/RESTART Button. If the problem continues, remove the Smartridge, inspect the inside, clean it with a dry, soft cloth, and then re-insert the Smartridge and press the ON/RESTART Button.
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diaztammyAug 3, 2025
How to fix a black and white TV picture on my VTech Toy?
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Brandon MccoyAug 3, 2025
If the TV picture is black and white, ensure your TV is set to the correct TV system, such as NTSC or Auto. Also, make sure the video cable is firmly connected to the video input of the TV. If problems persist, try disconnecting and reconnecting all power supplies (batteries and adaptor), then press the ON/RESTART Button. If that doesn't work, remove the Smartridge, inspect and clean the inside piece with a dry, soft cloth, then re-insert it and press the ON/RESTART Button again.
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Cody SerranoAug 7, 2025
What to do if the joystick does not work on my VTech V.Smile?
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Jennifer RossAug 8, 2025
If the joystick isn't working, first ensure it's firmly connected to the PLAYER 1 port. If the joystick was reconnected after the program started, turn the unit OFF and then ON again. If the problem persists, disconnect and reconnect all power supplies (batteries and adaptor), then press the ON/RESTART Button. If that doesn't work, remove the Smartridge, inspect and clean the inside piece with a dry, soft cloth, then re-insert it and press the ON/RESTART Button again.
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Eric WilsonAug 12, 2025
Why isn't the power light coming on for my VTech V.Smile Toy?
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James FuentesAug 12, 2025
If the power light doesn't turn on when you press the ON/RESTART Button, check that new batteries are correctly installed, or that an AC/DC adaptor (9V 300mA, center-positive) is properly connected to the main unit. If that doesn't work, disconnect all power supplies (batteries and adaptor), then reconnect all power supplies and press the ON/RESTART Button. If the problem continues, remove the Smartridge, inspect the inside, clean it with a dry, soft cloth, and then re-insert the Smartridge and press the ON/RESTART Button again.
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jacksonjensenAug 16, 2025
What to do if the power light is ON, but there is no picture (or incorrect picture) on the TV, and pressing the OFF Button has no effect on my VTech Toy?
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Miguel YangAug 17, 2025
If the power light is on, but there's no picture (or an incorrect one) on the TV, and the OFF Button doesn't work, disconnect all power supplies (batteries and adaptor), then reconnect all power supplies. Press the ON/RESTART Button. If the problem persists, remove the Smartridge. Inspect the inside of the Smartridge by pushing up the protective sleeve on the bottom of the Smartridge. Clean the inside piece with a dry, soft cloth. Then, re-insert the Smartridge and press the ON/RESTART Button.
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Paul SchneiderAug 21, 2025
Why is there no sound on the microphone on my VTech Toy?
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Derek StewartAug 21, 2025
If there's no sound on the microphone, make sure the Microphone is turned ON by pressing the Microphone ON/OFF Button.