abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized
service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or
antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been
removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada,
or used for commercial or institutional purposes (including but not limited to Products used for rental purposes);
or
7. Product returned without a valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside
the unit.
How do you get warranty service?
To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 (800) 595-9511.
In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual – a check of the Product’s controls and features
may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during
transit and transportation and are responsible for delivery or handling charges incurred in the transport of the
Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty.
Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product
in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms
of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further
repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not
covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a
description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the
date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or
oral communications related to this Product. VTech provides no other warranties for this Product. The warranty
exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No
one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which
vary from state to state or province to province. Limitations: Implied warranties, including those of fitness for a
particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to
one year from the date of purchase. Some states/ provinces do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special,
incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the
Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from
the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
Credits: The Background Noise sound file was created by Caroline Ford, and is used under the Creative Commons
license. The Stream Noise sound file was created by Caroline Ford, and is used under the Creative Commons
license. The Crickets At Night sound file was created by Mike Koenig, and is used under the Creative Commons
license. The Heart Beat sound file was created by Zarabadeu, and is used under the Creative Commons license.
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