1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation,
abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion.
2. Product that has been subjected to contact with liquid, water, rain, extreme humidity or heavy perspiration,
sand, dirt or the like; but then only to the extent the damage was not caused by incorrectly securing the
waterproof handset’s protective elements, for example, failing to properly close a seal), or such protective
elements are damaged or missing (e.g. a cracked battery door), or subjecting a Product to conditions beyond
its stated specifications or limits (e.g. 30 minutes in 1 meter of fresh water).
3. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized
service representative of VTech;
4. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable
or antenna systems;
5. Product to the extent that the problem is caused by use with non-VTech accessories;
6. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been
removed, altered or rendered illegible;
7. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada,
or used for commercial or institutional purposes (including but not limited to Products used for rental purposes);
8. Product returned without a valid proof of purchase (see item 2 below); or
9. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside
the unit.
How do you get warranty service?
To obtain warranty service in Canada, go to phones. vtechcanada.com or dial 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual – a check of the Product’s controls and
features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation
and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service
location. VTech will return replaced Product under this limited warranty. Transportation, delivery or handling
charges are prepaid.
VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this
limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and
will request that you authorize the cost of replacement prior to any further replacement activity. You must pay for
the cost of replacement and return shipping costs for the replacement of Products that are not covered by this
limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with
a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the
date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or
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