Page 7
GENERAL TROUBLESHOOTING
SYMPTOM
REMOTE CONTROL
illuminates and appears to be
working, but no features of the
base will activate
OR ADJUSTABLE BED does
not work (no features will operate)
REMOTE CONTROL will not
illuminate
HEAD or FOOT SECTION will
elevate, but will not return to the
horizontal (at) position
HEAD or FOOT SECTION
seem excessively loud during
operation
MASSAGE MOTORS seem
excessively loud during operation
ADJUSTABLE BEDS do not
synchronize
ZERO GRAVITY function is
not elevating headboard and/or
footboard to correct position.
POSSIBLE SOLUTIONS
1. Verify the power cord is plugged into a working grounded electrical outlet (A grounded, electrical
surge protector is recommended).
2. Unplug the power cord and wait 45 seconds before plugging the cord back into an electrical outlet.
3. The suge protection device or elevtrical outlet may be defective. Test the outlet by plugging in
another appliance that you knows works properly.
4. The electrical circuit breaker in your home may have been tripped.Check your electrical service
breaker box and reset if necessary
5. Re-Program the remote control ( see “Remote Pairing” section in your manual).
6. Reset the remote control by one of these procedures and then perform step 5 above:
a) Pressing and holding head up button while inserting the batteries.
b) Pressing and holding pairing buttons while replacing the batteries.
See “Remote Pairing” section in your manual to nd out what are the pairing
buttons in your remote.
1. Verify the batteries are installed correctly in the remote control.
2. Replace the batteries in the remote control
1. Unplug the power cord and wait 45 seconds before plugging the cord back into an electrical outlet.
2. The base mechanism may be obstructed. Elevate the base and check for obstruction and remove
the obstruction if necessary.
3. The headboard may be too close to the edge of the mattress. Verify that the distance between the
headboard brackets is 1.5” to 2” and adjust if required.
4. If not headboard is been used, the head section may be too close to the wall. Adjust if necessary.
1. Press the lift buttons in the remote accurately making sure you are not pressing two buttons at the
same time.
2. Remove the battery cover on the remote and relocate the batteries if they are old.
3. Make sure you are following the duty cycle of the lifting actuators (do not operate over 2 minutes
over an 18 minute period, or approximately 10% duty cycle.)
4. The remote control may be experiencing common radio frequency interference from other radio
transmitting devices, hence, the base will show intermittent operation. This is normal (see FCC
Compliance under “Safety Information” section).
1. If the base is located on a hard surface, place rubber caster cups or carpet pieces under each leg.
2. Elevate the head or foot section a short distance (with the remote control) to realign the lift/lower
mechanisms with the base support.
3. If the base is installed over a bed frame, than make sure the massage motors are not causing the
bed frame or its components to vibrate.
4. If headboard attachment hardware is been used, make sure it is securely fastened.
1. If each of your two bases came with a sync cable make sure you only connect one cable between
the two bases by plugging one side of the sync cable into the “Sync” inlet of rst control box,
repeat procedure with the other side of the sync cable on the second control box. Keep the other
cable as spare.
1. Function can be reprogrammed. Typical Zero Gravity position is elevating the headboard slightly
up (around 15 degrees) and your knees up to about heart level. Angles can be measured with
dierent tools such as protractor, angle meter or any smartphone with accelerometer, using an
angle measuring app.
To Next Page
Loading...