Troubleshooting
If you encounter problems with your pen tablet or pen display, Wacom recommends the following:
1. If the tablet driver failed to load properly, perform the recommended action in any error message
that may appear on your screen. If that does not help, review the troubleshooting procedures for the
technical problem you are encountering with your pen tablet or pen display.
2. Visit the Wacom website for your region to view the product FAQs (Frequently Asked Questions).
3. If you are still having a compatibility conflict with your pen tablet and a new hardware or software
product, go to Customer Support to see if a new driver is available for your pen tablet.
4. Test your tablet and tools.
Consult the topics for testing your pen tablet or pen display, and specific Troubleshooting topics for pen
and touch, wireless connection (for Intuos or Intuos Pro), and Mac- or Windows-specific issues.
If you have tried these suggestions but cannot resolve the problem, go to Customer Support.
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