WaterBoss 950 - Appliance Stays in Regeneration; Excess Water in Brine Cabinet; Improper Regeneration Sequence; Salty Water Problems

Troubleshooting, Cont.
Problem Possible Cause Solution
Controller not attached properly
Make sure the controller is pushed all the way
onto the drive end cap
Defective magnet disk Replace magnet disk
Foreign object in valve body Remove foreign object(s) from the valve body
Appliance stays in
regeneration
Broken valve assembly. Motor running Repair the drive end cap
Restricted, frozen, or pinched drain line
Remove restriction, thaw, or straighten drain
line
Plugged brine line, brine line flow control, or
air check/draw tube
Clean flow control, air check/draw tube, and
brine line. Clean any sediment from the brine
cabinet
Plugged injector assembly
Clean or replace injector. Replace throat if
removed
Excess water in brine
cabinet
Sticking brine refill valve Remove valve. Check for obstruction
Magnet disk defective Replace magnet disk
Not regenerating in
proper sequence
Defective controller Replace controller
Plugged injector Replace injector screen, nozzle, and throat
Low water pressure Maintain minimum pressure of 20 psi
Drain line or flow control is restricted Remove restriction
Brine line restricted or crimped Remove restriction, replace if crimped
Excessive amount of water in brine cabinet
Verify correct water level relative to salt
setting. Check lines and fittings for loose
connections
Intermittent pressure drop from feed source
Install check valve on the inlet water line to the
appliance (Check local plumbing codes first)
Salty water
Brine valve drips water back to brine cabinet
Clean brine valve housing, replace piston
assembly
“E1” Home not found
Cycle power by unplugging the transformer
and plugging it back in. It will look for Home
again. Make sure the controller is pushed all
the way onto the drive end cap
“E2” Motor error
Plug motor in and cycle power. If it is already
plugged in, then motor wiring or the motor plug
is defective
“E3” Home offset
Disk did not start in proper home location.
Controller will automatically try to reset itself by
finding Home and continuing the regeneration.
Make sure the controller is pushed all the way
onto the drive end cap
“E4” Home latched
Gear teeth are not engaged, gear is stripped,
or something is jammed in the valve. Cycle the
power to reset
Controller error
messages
“E5” Memory Error Replace controller
WaterBoss Softener Owner’s Manual 12/2/2010 32