is the perfect product for you!
How do I get new LUCY® Clarity Pads?
You can order them on our website in packs of 3 and 6 [/products/lucy-clarity-pad].
Why is the LUCY® Filter Carafe sustainable?
The LUCY® Filter Carafe is designed to work for a longer period of time compared to other
filtration systems and makes the water reliably taste clean and fresh for you every day (when
used as directed).This means you don’t have to buy single-use bottled water from the
supermarket anymore - avoiding plastic waste in the process. And because you drink more
water now, you work toward a healthier and more sustainable lifestyle in the long run.
*See chapter 5 for more information
What cleans better: LUCY® Smart Cap or LUCY® Filter Carafe?
While the LUCY® Smart Cap deactivates up to 99.9999% of germs such as fungi and bacteria
and can be used on the go, the LUCY® Filter Carafe is a product to be used at home and filters
heavy metals, chlorine, drug residues, estrogens and microplastic particles. They have different
purposes and can both be good solutions to your journey towards clean tap water.
Why is the water running slowly?
The LUCY® Clarity Pad may be cloed and it is time to change it. Please replace the LUCY®
Clarity Pad immediately.
My filtered water suddenly tastes odd - why?
The Carafe is dirty, or the LUCY® Clarity Pad is not installed properly. It could also be time to
change the Clarity Pad. Please clean the Filter Carafe and install a new LUCY® Clarity Pad
correctly into the Filter Holder.
Can the LUCY® Clarity Pad filter limestone?
The Filter Carafe does not filter limestone. Limestone is formed from the calcium that is
present in drinking water. Magnesium and calcium levels are not affected by the filter. We filter
the bad stuff out and keep the healthy minerals in the water.
I have little dark particles in my filtered water. What is the reason for this?
Due to the production process a slight abrasion of small carbon particles, noticeable as black
particles, can appear in your water, during the first filling process. We recommend flushing the
water filter several times or until the black particles disappear.
7. Safety Warnings and Instructions for
the LUCY® Filter Carafe
As the person using the LUCY® Filter Carafe, you are responsible for reading and following the
user manual as well as the Safety Warnings and Safety Instructions for using the LUCY® Filter
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