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QPAC User's Manual
Appendix
Warranty
Warranty
The QPAC is warranted to be free of defects in material and workmanship for
36 months after delivery to the first purchaser for use, providing that the units
have not been misapplied. Since Watlow has no control over their use, and
sometimes misuse, we cannot guarantee against failure. Watlow's obligations
hereunder, at Watlow's option, are limited to replacement, repair or refund of
purchase price, and parts which upon examination prove to be defective within
the warranty period specified. This warranty does not apply to damage result-
ing from transportation, alteration, misuse, or abuse.
Returns
1. Call Watlow Customer Service, (507) 454-5300, for a Return Material
Authorization (RMA) number before returning any item for repair. We need
this information:
• Ship to address • Bill to address
• Contact name • Phone number
• Method of return shipment • Your P.O. number
• Detailed description of the problem • Any special instructions
• Name and phone number of person returning the product.
2. Prior approval and an RMA number, from the Customer Service Depart-
ment, is needed when returning any unused product for credit. Make sure
the RMA number is on the outside of the carton, and on all paperwork
returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it and try to verify the reason
for returning it.
4. In cases of manufacturing defect, we will enter a repair order, replacement
order or issue credit for material returned.
5. To return products that are not defective, goods must be be in new condi-
tion, in the original boxes and they must be returned within 120 days of
receipt. A 20 percent restocking charge is applied for all returned stock
controls and accessories.
6. If the unit is unrepairable, it will be returned to you with a letter of explana-
tion.
7. Watlow reserves the right to charge for no trouble found (NTF) returns.
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