Webasto Go User Manual

Troubleshooting | 8
5911743-A-01 Webasto Go 9 / 12
8.1 Troubleshooting
CHARGER
MODE
AMBER IN-
DICATOR
BLUE INDIC-
ATOR
RED INDIC-
ATOR
MODE EXPLANATION TROUBLESHOOTING ACTION
UNPOWERED OFF OFF OFF
THE MOBILE CHARGER IS
NOT POWERED. IF LED IN-
DICATORS ARE OFF AFTER
PLUGGING THE ADAPTER
INTO THE WALL SOCKET,
THERE MAY BE NO
POWER FROM THE WALL
SOCKET.
MAKE SURE THE WALL SOCKET IS OP-
ERATIONAL AND THE CIRCUIT BREAKER
IS IN THE “ON” POSITION. TRY USING
ANOTHER WALL SOCKET. ENSURE AD-
APTER IS FULLY INSERTED. ENSURE
PLUG IS NOT SEVERELY DEGRADED. IF
THE ERROR PERSISTS, CONTACT YOUR
CONTRACTUAL PARTNER FOR SUP-
PORT.
CHARGING OFF PULSING OFF
THE MOBILE CHARGER IS
SUCCESSFULLY CHAR-
GING.
NO ACTION REQUIRED.
STANDBY OFF ON OFF
THE MOBILE CHARGER IS
POWERED AND READY
TO CHARGE. THE MOBILE
CHARGER IS NOT CHAR-
GING THE VEHICLE.
IF YOU EXPECT THE MOBILE CHARGER
TO BE CHARGING THE VEHICLE, EN-
SURE THE VEHICLE COUPLER IS PROP-
ERLY INSERTED INTO THE VEHICLE.
CHECK AND ADJUST YOUR CHARGING
TIME PREFERENCES IN SYNC. IF THE
VEHICLE IS STILL NOT CHARGING, CON-
TACT CONTRACTUAL PARTNER FOR
SUPPORT.
REBOOTING ON ON ON
THE MOBILE CHARGER IS
AUTOMATICALLY RECOV-
ERING AFTER ENCOUN-
TERING AN ERROR.
WAIT FOR THE MOBILE CHARGER TO
RETURN TO STANDBY. IF THE MOBILE
CHARGER CYCLES FOR MORE THAN 2-3
MINUTES, UNPLUG THE VEHICLE
COUPLER. UNPLUG AND REPLUG IN
THE ADAPTER. IF THE ISSUE PERSISTS,
CONTACT CONTRACTUAL PARTNER
FOR SUPPORT.
CHARGING RE-
DUCED
ON PULSING OFF
THE MOBILE CHARGER IS
CHARGING AT A RE-
DUCED RATE DUE TO
OVERHEATING.
ENSURE THE ADAPTER AND CONTROL
BOX ARE PROPERLY CONNECTED.
DISCONNECT, THEN RECONNECT THE
ADAPTER.
IF THE MOBILE CHARGER IS WARM OR
IN A HOT ENVIRONMENT, TRY CHAR-
GING IN A COOLER AREA. TRY A DIF-
FERENT WALL SOCKET.
TRY A DIFFERENT ADAPTER IF YOU
HAVE ONE AVAILABLE.
IF THE ERROR PERSISTS, CONTACT
CONTRACTUAL PARTNER FOR SUP-
PORT.
CHARGING RE-
DUCED (AC PLUG
OR WALL
SOCKET)
1 FLASH PULSING OFF
THE MOBILE CHARGER IS
CHARGING AT A RE-
DUCED RATE DUE TO
OVERHEATING OF THE
ADAPTER OR THE WALL
SOCKET.
ENSURE THE ADAPTER AND CONTROL
BOX ARE PROPERLY CONNECTED. DIS-
CONNECT, THEN RECONNECT THE AD-
APTER. IF THE MOBILE CHARGER IS
WARM OR IN A HOT ENVIRONMENT,
TRY CHARGING IN A COOLER AREA.
TRY A DIFFERENT WALL SOCKET. TRY A
DIFFERENT ADAPTER IF YOU HAVE ONE
AVAILABLE. IF THE ERROR PERSISTS,
CONTACT CONTRACTUAL PARTNER
FOR SUPPORT.

Webasto Go Specifications

General

Brand	Webasto
Model	Go
Category	Automobile Accessories
Language	English