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with the Export Administration Regulations. Diversion contrary to US law is prohibited.
NOTE
TROUBLESHOOTING
Please refer to this Troubleshooting Guide for possible solutions to common errors
or difficulties with charging your vehicle using your portable charger.
Do not attempt to repair or service the charger yourself.
There are no user serviceable parts inside.
A RED TROUBLE Indicator may be triggered by several sources, including the
charger, the utility service, or the vehicle. See Troubleshooting tips below.
The RED TROUBLE Indicator turns on when the charger detects an error whether it
is connected to your vehicle or not. With the RED TROUBLE Indicator on, the dual
charger will not deliver power to the vehicle. The error must be corrected before
charging begins or resumes.
Problem Possible Cause Solution
BLUE STATUS
Indicator does not
illuminate
No power to unit 1. Check circuit breaker and other
circuit loads.
2. Try another wall outlet.
3. Ensure charger module (and
adapter if operating in 240VAC
mode) is fully inserted into the
wall outlet.
Charger internal
failure
Contact Customer Support for
assistance.
Vehicle will not
charge
BLUE STATUS
Indicator remains
solid
Charge coupler is
not inserted into
the vehicle
1. Inspect the charge coupler.
2. Remove the charge coupler from
the vehicle, then reinsert it into
the vehicle receptacle until it
clicks.
Vehicle is not in a
state to accept a
charge
Verify vehicle charge timer is set to
permit charging. Refer to the vehicle
owner’s manual for charge timer
instructions.
Communication
error between
charger and vehicle
Contact Customer Support for
assistance.