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These commodities, technology or software were exported from the United States in accordance
with the Export Administration Regulations. Diversion contrary to US law is prohibited.
These commodities, technology or software were exported from the United States in accordance
with the Export Administration Regulations. Diversion contrary to US law is prohibited.
Problem Possible Cause Solution
RED TROUBLE
Indicator is blinking
rapidly
Utility fault 1. Disconnect the charger module from
the wall outlet, then reconnect to the
wall outlet.
2. If the condition persists, have a
qualified electrician inspect the wall
outlet ground circuit integrity.
3. Repair as required.
Above temperature
limit
Cases:
• Temperature is
too high. The
charger will
restart charging
when it cools
down.
• House/socket
wiring may be
faulty.
1. Inspect charger module for overheating
(hot to the touch).
2. Carefully unplug charger module from
the wall outlet and allow to cool.
3. If the condition persists, contact
Customer Support for assistance.
4. Disconnect the charger (and adapter, if
operating in 240 VAC mode) from the
wall outlet.
5. Have a qualified electrician inspect the
wall outlet and adapter integrity.
6. Repair as required.
RED TROUBLE
Indicator is on solid
when connected to
vehicle
RED TROUBLE
Indicator is off
and BLUE STATUS
Indicator is on when
you unplug from
vehicle
Vehicle problem Contact your vehicle service department.
RED TROUBLE
Indicator is on solid
NOT connected to
vehicle
Charger internal
failure
Contact Customer Support for assistance.
RED TROUBLE
Indicator and BLUE
STATUS Indicator are
both on
Charger trying to
resolve internal
error
Charger will return to normal operation
within 1 minute. If problem persists,
contact Customer Support for assistance.