Wellis WIS - TROUBLESHOOTING; Common Issues and Solutions

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Do you need help? Visit our website: www.wellis.com
  - 2021
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Problem Possible reasons Solutions
1 The QR code does not work
The QR code does not match
your W.I.S.
Check that you are scanning the
QR code on the original W.I.S.
packaging.
The QR code on the box is illeg-
ible
Please contact our assistance ser-
vice with your W.I.S. serial number.
I don’t have Internet access on
my telephone
Check the connectivity of your
telephone.
2
My W.I.S. does not switch
ON
The battery charge level is low
Charge the W.I.S. for a minimum of
6 hours.
I did not press the button for a
period long enough
Please remove the lid and check
whether W.I.S. is switched ON.
3
My W.I.S. does not connect
to the Wi-Fi
My W.I.S. is out of the range of
the Wi-Fi network
Please read the assistance page
on Wi-Fi extension to your garden:
www.wellis.com.
My Wi-Fi network is configured
for 5 GHz
W.I.S. is only compatible with a
Wi-Fi network of 2.4 GHz; please
check the setup of your Internet
box.
My Internet box or Wi-Fi hotspot
is switched OFF
Check the status of your Internet
box.
4 My W.I.S. does not connect
The login data are incorrect
Check your Wi-Fi connection
information (Wi-Fi network name,
security key).
W.I.S. does not connect to the
Internet
Check the Internet connection.
5
I can’t install the W.I.S.
application
Your iOS or Android version is not
compatible with your Application
W.I.S. Application system require-
ments: iPhone, iPad or iPod Touch
with iOS (version 9.0), smartphone
or tablet with Android (version
4.3).
6
My W.I.S. does not connect
to Sigfox
W.I.S. is located outside the
range of the Sigfox network
Please check the covered zones
at the following address: www.
sigfox.com.
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