Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
4
3.0 GENERAL
3.1 Roles and Responsibilities:
The following table lists workgroup(s) responsible for implementing the Method and Procedure.
Workgroup Job Function Performed
H.S.I. Technicians Installation of the Westell 7500 Wireless Gateway
3.2 Compliance:
This practice is mandatory as written.
3.3 Adopted for Use:
This practice has been adopted for use in the following business units/divisions of CenturyLink.
(a) Full (Home) Install Technicians
4.0 EFFECTIVE DATE
Effective Date Expiration Date
October 2009 for Legacy CenturyTel & October
2010 for all CenturyLink technicians
Until Further Notice
5.0 ASSOCIATED DOCUMENTS
HSI Supply List
http://nsl.corp.intranet/ADSL/HSI_SUPPLY_LIST.pdf
Installation Guide that customers
should receive on self installs,
home installs, or tech deliveries
Install Guide Oct
2010.pdf
HSI CPE REPAIR/REPLACEMENT &
RETURN POLICY
http://nsl/ncs_jobaid/2010/ja_2010_05_001.pdf
Ordering H.S.I. and PRISM
Equipment in CART (Create a
Requisition Today)
http://nsl/ncs_jobaid/2010/ja_2010_02_008.pdf
Identifying when a Splittered
Installation is Required
http://nsl/ncs_jobaid/2010/ja_2010_02_001.pdf
Splitter Installations
http://nsl.corp.intranet/ncs_jobaid/2010/ja_2010_06_004.pdf
Wireless USB Adapter
http://nsl/ncs_jobaid/2010/ja_2010_03_004.pdf
HSI Full Installation Guide
http://nsl.corp.intranet/ncs_practices/2006/mp_2006_09_003.pdf
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