SOLVING PROBLEMS
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Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for service. It may be possible to avoid a call by
fixing the problem yourself - and so continue cooking.
NOTE: We may charge for service even in the guarantee period if your problem is due to the
causes listed below.
Data Plate
When you need information, service or replacement parts please:
• Tell us the 1. Model, 2. Model Number & 3. Serial Number shown on the data plate.
The data plate is visible when the oven or grill door is open.
If you need more information, please contact the Customer Care Centre on 1300 363 640
(Australia - Centre is open 8.00am - 5.00pm M - F Eastern Standard Time) or +649 573 2384 (New
Zealand - Centre is open 8.00am - 5.00pm M - F). If you have warranty or spare parts enquiry, you
should call the number listed on the back page.
Problem Possible Cause
Oven or grill not working:
Oven light not working:
Oven not heating enough:
Oven not working:
Timer flashing on display:
Unit smoking when first used:
Condensation building up:
Door cannot be replaced
after removal
Solid hotplates - discolour
NOTE: Only authorised personnel should carry out servicing.
• Time of day not set.
• Power not turned on.
• Controls are incorrectly set.
• Household fuse has blown or power supply is off.
• Child-proof oven lock activated. (Refer to operating instructions).
NOTE: If the household fuse continues to blow, call the Service Centre.
• Lamp blown or loose in socket.
• Household fuse has blown.
NOTE: If the household fuse continues to blow, call the Service Centre.
• Foil or trays on bottom of oven.
• Timer is in “AUTO” mode. (Refer to timer operating instructions)
• Household fuse has blown.
NOTE: If the household fuse continues to blow, call the Service Centre.
• Power failure or interruption.
NOTE: Reset time of day and any cooking functions you were using.
(Refer to TIMER operating instructions).
• Protective oils being removed.
• Reduce amount of water used in cooking. (Some condensation is
normal)
• Stirrup not engaged properly.
• Discolouration of elements and trim rings is normal during use,
caused by heat.
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