Whalen WH100-23C2D-RD

Questions and Answers

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caitlincowanAug 15, 2025
What to do if the Whalen Indoor Fireplace remote control is not working?
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  Tiffany JohnstonAug 15, 2025
  If the remote control for your Whalen Indoor Fireplace isn't working, try these steps: * Replace the batteries in the remote. * Operate the remote slowly, pressing the buttons gently and evenly. Avoid pressing buttons rapidly. * Move closer to the fireplace. * Ensure there are no obstructions blocking the signal between the remote and the fireplace.
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Cheryl SmithAug 18, 2025
Why does my Whalen WH100-23C2D-RD heater shut off automatically and show '88' on the display?
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  Carrie SwansonAug 18, 2025
  If your Whalen Indoor Fireplace heater shuts off automatically, the control panel displays “88”, and the function indicator is flashing, it means the fireplace entered alarm mode to prevent overheating. Check the air vents on the front, top, and back of the fireplace to ensure they are not blocked. To reset, unplug the unit for 5 minutes to allow it to cool down, then plug it back in and operate as normal.
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sarahpalmerAug 22, 2025
Why does my Whalen Indoor Fireplace trip the power circuit when the heater is on?
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  Nicole SchroederAug 22, 2025
  If using your Whalen Indoor Fireplace heater causes your power circuit to trip, try these steps: * Unplug other appliances from the same circuit and outlet to avoid overloading it. * Connect the fireplace to a properly grounded outlet using a thicker cord. * Consider replacing your fuse-box with one that can handle a heavier load.
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johnbutlerAug 26, 2025
Why won't my Whalen WH100-23C2D-RD Indoor Fireplace heat and shows '00' on the control panel?
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  michelle61Aug 26, 2025
  If your Whalen Indoor Fireplace provides no heat, cannot be powered off, only the Flame button works, and the control panel displays “00” when pressing Power, Timer, or Heater, the fireplace is in Demo Mode. To deactivate Demo Mode, flip the rocker switch to the "O" position.
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jonesjohnAug 28, 2025
How to adjust the temperature on my Whalen Indoor Fireplace?
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  Heather MartinezAug 28, 2025
  To adjust the temperature on your Whalen Indoor Fireplace, turn on the Heater, then press and hold the Heater button for at least 5 seconds to enter Temperature Adjustment Mode. The LED display will start to flash, then press the Heater button repeatedly until you reach your desired temperature setting.
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Denise ClarkSep 1, 2025
What to do if my Whalen Indoor Fireplace shows no heat and the logs flash when pressing the Heater button?
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  Katherine JacksonSep 1, 2025
  If your Whalen Indoor Fireplace provides no heat and pressing the Heater button causes the logs to flash, the heater has been locked (disabled for child safety mode). To unlock it, turn on the main power, then press and hold the Heater button for at least 10 seconds, until you see the logs starting to flash several times. The heater will now be unlocked and can be turned ON using normal operation of the Heater button.
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Monique BoydSep 4, 2025
What to do if my Whalen WH100-23C2D-RD Indoor Fireplace does not turn on?
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  Amanda MartinezSep 4, 2025
  If your Whalen Indoor Fireplace does not turn on: * Check that the unit is fully plugged into a standard 120V outlet. * Press the Power button on the control panel.
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Donald MillsSep 7, 2025
How to turn off the heater on a Whalen Indoor Fireplace?
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  Rachel SmithSep 7, 2025
  To turn off the heater on your Whalen Indoor Fireplace using the Heater Button, press the heater button repeatedly until "OF" is shown in the Control Panel display. This indicates the heater is "OFF". In this mode the flames remain on but the heater is not engaged.
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Christine CarterSep 12, 2025
What does error code 'EE' mean on my Whalen WH100-23C2D-RD Indoor Fireplace?
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  Cynthia NicholsonSep 12, 2025
  If the display unit on the control panel of your Whalen Indoor Fireplace shows error code “EE”, it indicates that your thermistor sensor is loose or cut off. Please email or call our Toll Free # for a replacement Insert.

This document describes the Whalen Combination Electric Fireplace/Heater, a device designed to provide both aesthetic flame effects and supplemental heating. It is covered by US Patents 10,451,235, 10,371,333, 10,520,149, and 10,731,810, with additional US and International Patents Pending. The models covered include WH100-23C2D-RD/RDB, WH100-26C2D-RD/RDB, and WH100-30C2D-RD/RDB.

Function Description

The Whalen Electric Fireplace/Heater serves as a dual-purpose appliance, offering the visual appeal of a fireplace with adjustable flame brightness and the practical benefit of a heater with thermostat control. It operates using Quantum Flame® technology, a registered trademark of Living Style (B.V.I.) Limited. The device is intended for indoor use and should not be used in bathrooms, laundry areas, or similar indoor locations where it might fall into water. It is designed to be plugged into a properly grounded 120-volt, 60 Hz outlet with a 15-amp circuit.

Important Technical Specifications

Voltage: 120 V AC, 60 Hz
Watts: 1400 Watts
Default Thermostat Setting: 82°F (27°C)
Temperature Range: 82°F (27°C) down to 62°F (17°C), or Always OFF/ON.
Timer Intervals: 30 Minutes, 1 Hour, 2 Hours, 3 Hours, 4 Hours, 5 Hours, 6 Hours, or OFF.
Flame Brightness Levels: High (L4), Medium (L3), Low (L2), Flames Off (L1), All Off (None).
Log Glow Brightness Levels (Log Glow Mode): Brightest (L4), Medium (L3), Low (L2), Brightest (L1), Off (None).
Remote Control Batteries: 2x AAA batteries (not included for replacement).

Usage Features

The fireplace/heater can be controlled via a top-mounted control panel or a remote control.

Control Panel: The control panel, located on the top left, includes:

Display Unit: Shows flame level, timer, and current temperature.
Function Indicator: Three square LEDs (red for Fahrenheit heating, green for Celsius heating, blue for timer engaged) and an infrared receiver.
Timer Function Button: Sets the operating time for both flames and heater.
Heater Control Button: Turns the heater on/off, adjusts thermostat temperature, and converts between Fahrenheit and Celsius.
Flames Control Button: Adjusts flame brightness and activates Log Glow Mode.
Main Power Button: Turns the entire unit on/off.

Remote Control: The remote control replicates most functions of the control panel, including Main Power, Heater Up/Down, Heater Control, Flames Control, and Timer Control. However, the remote cannot lock/unlock the flame and heating functions, nor can it switch between Fahrenheit and Celsius.

Heater Operation:

Turning On/Off: Press the heater button (4) to turn heat on or off. The unit remembers the last temperature setting when powered off by the main power button (6).
Temperature Adjustment: The default thermostat setting is 82°F (27°C). If the room temperature is already at or above this, the heater will shut off after about 3 minutes. To keep the heater on, adjust the thermostat to a higher temperature. Pressing the heater button (4) multiple times cycles through settings from 82°F (27°C) down to 62°F (17°C), then Always OFF or Always ON.
Fahrenheit/Celsius Conversion: With the heater on, press and release button (4), then press and hold button (6) for five seconds. The LED indicator flashes red (Fahrenheit) then changes to green (Celsius). Repeat to convert back.
Heater Lock (Safety Feature): To lock the heating function in the OFF position, with the main power button on, press and hold the heater button (4) for ten seconds. The log lights flash several times. In this mode, only glowing logs and normal flame control operate. To unlock, repeat the process.
Turning OFF Heater while keeping Flames ON: Press the heater button until "OF" is shown on the display (1).

Flame Operation:

Adjusting Brightness: Press the flame button (5) to cycle through four levels of flame brightness (L4-High, L3-Medium, L2-Low, L1-Flames Off) and All Off (None).
Log Glow Mode: To activate, with the flame in L4 mode, press and hold the flame button (5) for five seconds. The log lights flash, and only glowing logs appear. Subsequent presses of the flame button cycle through log brightness levels (L4-Brightest, L3-Medium, L2-Low, L1-Brightest, None-Off).
Default Flame Setting: When powered off by the main power button (6), the flames will come on in L4 (High) mode when the unit is turned back on.

Timer Function:

Pressing the timer button (3) sets the operating duration for both flames and heater. The blue LED indicates the timer is engaged.
Available intervals: 30 Minutes, 1 Hour, 2 Hours, 3 Hours, 4 Hours, 5 Hours, 6 Hours, or OFF.

Main Power Button:

Press button (6) once to turn the unit on, press again to turn it off.

Demo Mode (For Retail Use):

A rocker switch on the back of the fireplace allows activation ("I" position) or deactivation ("O" position) of demo mode. In demo mode, the heater and all front control panel buttons (except flame control) are deactivated. The unit is shipped with demo mode off.

Battery Installation (Remote Control):

Slide back cover off the battery compartment. Insert two AAA batteries, ensuring correct polarity (negative ends against springs). Replace cover.
WARNING: Do not ingest batteries. Non-rechargeable batteries are not to be recharged. Insert batteries with correct polarity. Exhausted batteries must be removed. Purchase correct size and grade. Replace all batteries of a set at the same time. Clean contacts. Remove batteries if not used for extended periods.

Maintenance Features

Cleaning: Always disconnect from power supply before cleaning. Turn off main power and remove the electrical plug from the wall outlet.
Exterior: Use a soft, clean cloth for dusting. For the fireplace surface, use a clean soft cloth dampened with warm water; avoid household or abrasive cleaners.
Glass Viewing Screen: Use a non-abrasive damp cloth with liquid cleaner or soft soap. DO NOT use cleaning powders or abrasive substances, as they will scratch the glass.
Damaged Glass: Never operate the product with a broken or chipped glass panel. Do not strike or slam the glass.
Blower Motor and Flame Motor: These are pre-lubricated for durable use and do not require further lubrication or maintenance.
Fan Heater Outlet Grille: Use the soft brush attachment of a vacuum cleaner to remove dust and debris occasionally.
Water Damage: If any part of the fireplace insert has been under water, immediately call a qualified service technician to inspect the firebox and replace any damaged electrical system parts.
Stains/Damage: If the appliance is stained or damaged during use, professional repair is recommended.
Unplugging: When not in use, unplug the cord from the outlet to prevent damage or accidents.

Troubleshooting

Cannot adjust temperature: Turn on heater, press and hold heater button (4) for 5 seconds to enter Temperature Adjustment Mode. LED display will flash. Press heater button repeatedly to reach desired setting.
Cannot turn off heater with Heater Button: Press heater button repeatedly until "OF" is shown on display (1). Flames remain on, heater is disengaged.
Fireplace stopped heating (flames present): Set fireplace to a higher temperature or "always on." Check if room temperature is above 82°F (27°C) (default setting). Adjust thermostat to a higher setting. Note that temperature around fireplace may be a few degrees higher than other areas.
No heat, no power off (Flame button works, display shows "00"): Fireplace is in Demo Mode. Flip rocker switch to "O" position on the back.
Remote control not working: Change batteries. Operate remote slowly and gently. Avoid rapid button presses. Stand closer to fireplace. Remove obstructions.
No heat, Heater button causes logs to flash: Heater is locked (child safety mode). To unlock, turn on main power, then press and hold Heater button (4) for at least 10 seconds until logs flash.
Unit does not turn on: Check if fully plugged into a 120V outlet. Press Power button (6) on control panel.
Heater ON causes power circuit trip: Unplug other appliances from the same circuit/outlet. Connect fireplace to a properly grounded outlet with thicker cord. Replace with a qualified fuse-box with a heavy load.
Display shows error code "EE": Thermistor sensor is loose or cut off. Do not return to store. Email or call customer service for replacement insert.
Heater shut off, no actions from Heater button, display "88" and indicator flashing: Fireplace shut off due to overheating (alarm mode). Ensure no objects block air vents. Unplug unit for 5 minutes to reset.