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Frequently Asked Questions
Will my cat actually go inside the Globe?
Cats are generally curious and will investigate any new object. Cats that are already
used to a covered litter box may be quicker to investigate.
We recommend that you place the Litter-Robot in the same location as the old litter
box. You can leave the old litter box near the Litter-Robot for a short time. Take a cup
of litter from the old litter box and add it to the clean litter in the Litter-Robot. The scent
will be familiar, and the cat will be inclined to investigate.
Once your cat ventures inside and feels the litter under his paws, he will know what to do.
Can kittens use the Litter-Robot?
We do not recommend that kittens or cats that weigh 5 pounds or less use the Litter-
Robot in the unattended Automatic Mode. Their low weight may not activate the Cat
Sensor. Cats should weigh at least 5 pounds before using the Litter-Robot in Automatic
Mode. We recommend leaving the Litter-Robot off and operating in “semiautomatic”
mode. When you see your cat has used the Litter-Robot, turn it on, and the Litter-Robot
will automatically perform a Clean cycle. Once it finishes (about 2.5 minutes), turn the
power off. This way, your kitten is safe while she gets accustomed to the Litter-Robot
at a young age, and you don’t have to scoop the litter box!!
CAUTION: Leave the Litter-Robot turned off and only start a Clean cycle manually
until you are sure that all cats in your household are heavy enough to activate the
Cat Sensor.
What if my cat won’t use the Litter-Robot?
If you and your cat are not completely satisfied, just return your Litter-Robot within
90 days for a full refund of the purchase price. Please note that you are responsible
for return shipping costs. Please contact Customer Service to request a Return
Authorization (RMA) number. We cannot accept return shipments without an RMA
number.
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