Page 19 XLT 020111
TROUBLESHOOTING GUIDE
Try this first!
Clean off any accumulated dust, lint, or other debris from the front and rear intake grills. This will
restrict the airflow and may affect the unit’s ability to function properly. Periodically cleaning the
unit’s vents will help assure maximum cooling efficiency.
Before contacting Customer Service regarding a performance issue with your cooling unit (does not
cool, leaks, ices up, etc.), please review the following troubleshooting information and complete the
Troubleshooting Checklist found on page 24. It is designed to help you identify the issue yourself and
provide appropriate advice to remedy the issue or problem.
If you are unable to identify or solve the issue after completing and following these steps, fax a com-
pleted Troubleshooting Checklist to WhisperKOOL Customer Service at 1(209) 466-9606. The checklist
will provide Customer Service with background information on your cooling unit installation and wine
cellar to better assist you in resolving the issue. Be sure to include accurate contact information.
Airflow
Proper airflow is critical to the performance of the WhisperKOOL unit. Any obstruction to the intake and
exhaust ports on either side of the unit will compromise the unit’s ability to cool. Make sure the
WhisperKOOL
unit fan vents are clear. Check the front and rear intake vents for any possible obstruction.
There should be a minimum clearance of three feet directly in front of the intake and exhaust vents.
Problem Likely Cause Remedy
The unit does not Inadequate door seal See “Door Seal” section on pg. 20
cool the room Improperly mounted unit See “Unit Mounting” section on pg. 21
Unit has inadequate ventilation See “Airflow” and “Ventilation” sections on pg. 19 & 20
Foam strips are not attached See page 11 (in the "Installation" section)
Water leaking Condensate Evaporator is not See Water Leaking, Rear in the “Condensation”
from the rear
properly set for local climate section on pg. 22
Drain line is not attached See “Drain line” section on pg. 13
Unit is icing up Poor Air Flow See “Thermostat” section on pg. 21
Unit is low on refrigerant See “Icing Up” section on pg. 22
Probe not in bottle See “Liquid Measuring Thermosat” section on pg. 14
Unit isn’t running Problem with local electrical See “Power Requirements” section on pg. 22
or makes intermittent circuit
clicking noises
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