Widex COM-DEX - Troubleshooting Guide; Device Not Working; No Sound Issues

8
TROUBLESHOOTING
Problem Possible cause Solution
The device does not
work
a) Device battery low
b) The mobile phone is
set to silent mode
c) Hearing aid battery
low
d) Out of range
a) Charge device bat-
tery
b) Set to normal
mode
c) Change hearing
aid’s battery
d) Bluetooth has a
range up to 10 m.
No sound a) Not connected via
Bluetooth
a) Repeat the pairing
process
If the problems persist, contact your hearing care professional.