Widex RC-Dex - Hearing Aid Response Issues; Speech Interruption or Absence

18
The hearing
aids do not
respond with
a correspond-
ing change in
volume or
program to
the RC-DEX
a. The RC-DEX is
used beyond the
transmission
range (> 1 m)
b. Strong electro-
magnetic interfe-
rence in the vicin-
ity
c. The RC-DEX and
the CLEAR hearing
aids are not paired
a. Move the RC-DEX
closer to the
CLEAR hearing
aids
b. Move away from
known source of
EM interference
c. Check with dis-
penser to make
sure RC-DEX is
paired with CLEAR
hearing aids
You hear
“interrupted”
speech (on
and off) from
the hearing
aids or no
speech (mut-
ed) from the
transmitting
ear
a. The battery in one
of the hearing aids
has expired
b. Strong electro-
magnetic interfer-
ence in the vicinity
a. Replace battery in
one or both hear-
ing aids
b. Move away from
known sources of
interference