Widex RC-Dex - TROUBLESHOOTING GUIDE; Remote Control Not Working

17
IN CASE OF MALFUNCTION
This page includes some quick advice if your re-
mote control fails or performs unsatisfactorily. If
problems persist, contact your hearing care profes-
sional for assistance.
Problem Possible cause Solution
Your remote
control does
not work
The battery is dead
or does not work
Change the battery
The battery in your
hearing aid is ex-
hausted
Change the battery
Out of operating
range (< 1m)
Move within operat-
ing range
Strong electromag-
netic interference
Move away from in-
terference source
RC-DEX and hearing
aid not paired
Contact your hearing
care professional