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WINDSTREAM kinetic User Manual

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NEVER MISS
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Windstream is a registered service mark of Windstream Corporation. ©2020 Windstream Corporation
VM & MGR UG- METAS 05/20
Voice Mail
Discover quick keys and easily manage calls and voicemail from
your mobile phone or desktop computer to improve your voice mail
experience.
VOICE MAIL & VOICE MANAGER USER GUIDE
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WINDSTREAM kinetic Specifications

General IconGeneral
BrandWINDSTREAM
Modelkinetic
CategoryVoicemail
LanguageEnglish

Summary

Voice Mail

How to Use Your Voice Mail

Learn how to check for new messages, access your mailbox, and navigate the system menus.

Setting Up Your Account

Guide to setting up your voicemail account, including PIN, recorded name, and greetings.

Collecting Your Messages

How to log in and retrieve messages from your Windstream Voice Mailbox.

Sending Messages

Instructions on how to send messages to other Windstream subscribers.

Greetings Menu

Information on managing personal and system greetings for your voicemail.

Changing Your Mailbox Settings

Options to adjust PIN, security, and hands-free settings for your mailbox.

Group and Sub-Mailbox Settings

Details on managing group accounts and secondary mailboxes.

Helpful Hints

Tips and key references for navigating the voicemail system.

Voice Manager

1.0 Kinetic Voice Manager Common Items

Overview of common buttons and options in the Kinetic Voice Manager.

1.1 Logging In

Step-by-step guide to logging into the Kinetic Voice Manager.

2.0 Home Dashboard Tab

Description of the dashboard's quick view of common functions.

2.1 Messages and Calls

Accessing and viewing voicemail messages and call history.

2.2 Contacts

Managing your contact list for quick access to names and numbers.

2.3 Summary of Configured Services

Summary of settings for frequently used services.

3.0 Messages And Calls Tab

Overview of accessing voicemail messages and call history.

3.1 Messages

How to view and manage voicemail messages in a list format.

3.2 The Voicemail Player

Using the player to listen to and manage voicemail messages.

3.3 Voicemail Reply And Voicemail Composer Pop-Ups

Options for replying to or composing new voicemails.

3.4 Forwarding Voicemails As E-mails

How to forward voicemails as email attachments.

3.5 Forwarding Voicemails As Voicemails

How to forward a voicemail message to another user.

4.0 Contacts Tab

Overview of the Contacts tab for managing caller details.

4.1 Import And Export

Instructions for importing and exporting contact information.

4.2 Contact Groups

Creating and managing groups of contacts for messaging.

5.0 Phone Status

Overview of accessing call history and managing calling features.

5.1 Phone Status

Managing how incoming calls are handled.

5.2 Premium Call Forwarding

Setting up sequences of numbers for call forwarding.

6.0 Your Services

Accessing various service settings like security and messaging.

6.1 Call Settings Tab

Overview of the Call Settings tab for general account adjustments.

6.2 Messaging Settings

Configuring voicemail and unified messaging settings.

6.3 Notifications

Setting up email notifications for new voicemail messages.

7.0 Security & Support

Options for changing passwords, PINs, and accessing support information.

7.1 Security

Information on changing your Voice Manager password or PIN.

7.2 Support

Accessing help, downloading software, and contact information.

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