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• If the dash cam is working normally, the problem may be with the car charger cable.
In this case, please let us know your address so we can send you a new car charger. If the dash
cam still does not work, please connect the other accessories one by one and check if the
camera works normally. If there is a problem after connecting a certain accessory, please let us
know as that may be the issue.
2. Loop recording not working?/Loop recording not functioning?/Recording stops after
recording a video.
Please format the TF card first. If the issue still persists, you can try replacing the TF card.
Alternatively, you can contact us directly and we will help you resolve the issue.
3. Why is my car battery draining while using the car charger?
Please check if your cigar power port is ACC. If the cigarette lighter is still charging after the car
is turned off, please either use the hardwire kit or unplug the car charger after the car is turned
off. Otherwise, it may exhaust your car's power supply. Note that this issue may occur in some
Ford/Audi cars and electric cars.
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