WowWee Rovio - Troubleshooting

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Troubleshooting
Troubleshooting
For.more.troubleshooting.information,.refer.to.the.Rovio.support.site..
(wwwwowweecom/support/rovio).
Problem Cause Solution
Clicking on the
Home button
does not send
Rovio back to its
charging dock
properly
Rovio’s.home.base.not.set Verify.that.Rovio’s.home.base.is.saved.rst.
Obstacles.in.the.way Remove.obstacles.from.Rovio’s.path,.or.manually.drive.
around.them.Avoid.creating.paths.with.obstacles.that.
might.obstruct.the.TrueTrack.Beacon.signals.
Charging.dock.is.not.placed.
properly.
Make.sure.the.charging.dock.is.placed.in.a.location.away.
from.obstacles.and.that.the.TrueTrack.Beacon.is.pointed.
on.a.suitable.surface.Refer.to.Setting up the charging
dock.on.page.13.for.details.
Charging.dock.has.been.
moved.
If.the.charging.dock.has.been.moved,.you.might.need.to.
resave.the.home.position.
Navigation.signal.of.the.
charging.dock.is.too.weak.
or.there.is.no.signal
Manually.drive.Rovio.back.to.the.charging.dock.or.to.the.
closest.TrueTrack.Beacon.
Too.many.infrared.
signals.or.direct.sunlight.
on.the.sensors.causing.
interference
Remove.Rovio.from.environment.with.direct.sunlight.
and/or.turn.off.other.sources.of.infrared.signals
Interface is
loaded but no
video stream
Rovio.might.be.turned.off. It.might.have.been.turned.off.while.you.were.logging.
into.the.interface.
Port.forwarding.settings.are.
incorrect
If.you.are.accessing.from.outside.your.local.area.network.
using.Internet.Explorer,.verify.that.the.port.forwarding.
settings.for.port.554.in.your.router’s.interface.are.
correct
Required.ActiveX.is.not.
installed.for.Internet.
Explorer
To.install.the.required.ActiveX.component,.click.on.the.
link.that.appears.in.warning.the.bar.that.appears.at.
the.top.of.the.Internet.Explorer.window.when.you.are.
prompted.Follow.the.onscreen.instructions.for.installing.
the.ActiveX.component.
If.the.link.does.not.appear,.verify.that.your.pop-up.
blocker.is.turned.off,.and.your.security.settings.are.NOT.
set.to.High
After.installing.the.ActiveX,.you.might.need.to.close.your.
browser.and.then.relaunch.it