This Limited Warranty gives you specific legal rights. You may have other rights which
may vary from state to state or province to province.
Warning: Limitations On Use
Please refer to your product user manual for limitations on uses of the product. Specifically,
please note that the Xantrex Truecharge 20i/40i is not intended for use in connection with
life support systems and Xantrex makes no warranty or representation in connection with
any use of the product for such purposes.
Please note that the Xantrex Truecharge 20i/40i is not intended for use as an uninterruptible
power supply and Xantrex makes no warranty or representation in connection with any use
of the product for such purposes.
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material Authorization
(RMA) number and the correct factory "Ship To" address. Products must also be shipped
prepaid. Product shipments will be refused and returned at your expense if they are
unauthorized, returned without an RMA number clearly marked on the outside of the
shipping box, if they are shipped collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for
reference and be prepared to supply:
· The serial number of your product
· Information about the installation and use of the unit
· Information about the failure and/or reason for the return
· A copy of your dated proof of purchase
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials. Please
ensure that your product is shipped fully insured in the original packaging or equivalent.
This warranty will not apply where the product is damaged due to improper packaging.
2. Include the following:
· The RMA number supplied by Xantrex Technology Inc clearly marked on the outside
of the box.
· A return address where the unit can be shipped. Post office boxes are not acceptable.
· A contact telephone number where you can be reached during work hours
· A brief description of the problem
3. Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
If you are returning a product from outside of the USA or Canada
In addition to the above, you MUST include return freight funds and are fully responsible
for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC)
A Xantrex return material authorization (RMA) number is not required. However, you must
contact the ASC prior to returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility.
11
Truecharge 20i/40i Multi-lingual Manual
To Next Page
Loading...
