Troubleshooting
Xerox® Smart Card
Installation Guide
36
Fault Clearance
When a fault occurs, a message displays on the User Interface which provides information relating to
the fault. If a fault cannot be resolved by following the instructions provided, refer to Troubleshooting
Tips on page 37.
If the problem persists, identify whether it is related to the card reader device or the Xerox device.
• For problems with the card reader device, contact the manufacturer for further assistance.
• For problems relating to the Xerox device, contact the Xerox Welcome and Support Center. The
Welcome and Support Center will want to know the nature of the problem, the Machine Serial
number, the fault code (if any) plus the name and location of your company.
Contact Xerox using the numbers 1-800-ASK-XEROX or 1-800-275-9376.
Locating the Serial Number
1. Press the Machine Status button on the control panel.
2. Information about the machine is displayed. If necessary, select Machine Details to display the
Customer Support Number for the Welcome and Support Centre and the Machine Serial Number.
The serial number can also be found on a label inside the front door.
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