Fault Possible Causes Solution
Display doesn’t light up
Power outlet is damaged or doesn’t make
proper contact
Replace power outlet
Power plug is not properly plugged in Properly plug in the power plug
Power plug is deformed Contact after-sales service
Base is not genuine Use the base that came with the kettle
Display error code
Error code E1: Faulty temperature sensor Contact after-sales service
Error code E2: Overheated Contact after-sales service
Kettle does not heat
Faulty circuit board Contact after-sales service
Faulty heating element Contact after-sales service
Faulty thermostat Contact after-sales service
Water does not boil or not stop boiling
Faulty NTC temperature sensor Contact after-sales service
Faulty circuit board Contact after-sales service
App connection error
Phone’s Bluetooth is disabled Enable phone’s Bluetooth
Faulty control board Contact after-sales service
WARRANTY NOTICE
THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS CONVEYED BY LAWS OF
YOUR COUNTRY, PROVINCE OR STATE. INDEED, IN SOME COUNTRIES, PROVINCES OR STATES, CONSUMER
LAW MAY IMPOSE A MINIMUM WARRANTY PERIOD. OTHER THAN AS PERMITTED BY LAW, XIAOMI DOES NOT
EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS
WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
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