WiFi setup
Connect your mobile device to a 2.4 GHz WiFi network
during setup
If you’re connecting your camera directly to your router’s WiFi network,
it’s important to understand that your mobile device must connect to the
same WiFi network as the camera during setup.
Your camera can only connect to a 2.4 GHz WiFi network. Many routers
broadcast WiFi networks in both 2.4 GHz and 5 GHz bands, so your
phone might connect to the 5 GHz WiFi band. During setup, connect your
phone to your 2.4 GHz WiFi network, then connect your camera to that
same 2.4 GHz WiFi network.
Find your 2.4 GHz WiFi network name and password
Your phone might connect to your 5 GHz WiFi network most of the time.
If you’re not sure about how to find the 2.4 GHz WiFi network:
• Look on your WiFi router label.
Many routers have a label that shows the WiFi network name, which is
also called an SSID. Your 2.4 GHz network name might have a 2, 2.4,
or 2G at the end. Your 5 GHz network name might have a 5 or 5G at
the end. If you changed your WiFi settings, then check the place where
you saved your custom settings.
• If your WiFi network name or SSID doesn’t indicate whether it’s 2.4
GHz or 5 GHz, ask your Internet service provider (ISP) or the person
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