©2022 Intermedia.net, Inc. Ref#:
Questions? Contact Us Today.
Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer
Service Experience” for its Assisted Technical Support. J.D. Power 2021 Certified
Assisted Technical Program, developed in conjunction with TSIA. Based on successful
completion of an audit and exceeding a customer satisfaction benchmark for assisted
support operations. For more information, visit www.jdpower.com or www.tsia.com.
Placing a Conference Call on Hold
When you place a conference call on hold, all other participants are placed
on hold until you resume the held call.
• Select Hold to place the conference call on hold
• Select Resume to resume the held conference call
Muting a Conference Call
You can mute the local microphone during a conference call so that the
other participants can hear each other except you.
1. Select Mute to mute/unmute yourself
Managing Conference Participants
During the conference, you can manage the participants to make the
conference more exible by tapping the avatar of the desired participant
and selecting one of the below options.
• Select Far Mute to mute the participant
• Select Remove to remove the participant from the conference
• Select Split to split the participant from the conference
• Select Far Hold to hold the participant
We are here to help
Online: www.intermedia.net/knowledgebase/voice
Email: voicesupport@intermedia.com
Call: 1.877.880.0055