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Yealink CP960 Skype for Business User Manual

Yealink CP960 Skype for Business
174 pages
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Table of Contents

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Yealink CP960 Skype for Business Specifications

General IconGeneral
Dimensions338mm x 338mm x 74mm
Skype for Business CertifiedYes
Operating SystemAndroid 5.1
ConnectivityWi-Fi
Audio FeaturesHD Audio, Noise Proof Technology
MicrophoneBuilt-in 3-microphone array
PortsRJ45, USB, 3.5mm headset jack
Power SupplyPoE (Power over Ethernet) IEEE 802.3af class 3
Microphone Pickup Range20 feet (6 meters)
SpeakerBuilt-in speaker
Audio CodecsG.722, G.711
CompatibilitySkype for Business
Weight1.0 kg

Summary

About This Guide

In This Guide

Overview of the guide's content and structure.

Overview

Hardware Component Instructions

Details of the phone's physical components and their functions.

Icon Instructions

Explanation of icons displayed on the touch screen.

User Interfaces

Describes phone and web user interfaces for configuration.

Getting Started

Phone Initialization

Steps for the phone's initial startup and configuration.

Signing into Skype for Business

Methods for logging into the Skype for Business service.

Presence Status

Understanding and managing user availability status.

Touch Screen Display

Overview of the phone's main touch screen interface elements.

Dialing Screen

Instructions for using the phone's dialing interface.

Basic Network Settings

Configuration of network parameters like DHCP and static IP.

Customizing Your Phone

General Settings

Adjusting core phone settings like screen saver and backlight.

Audio Settings

Configuring volume levels and ringtones for calls and alerts.

Contact Management

Managing local and Skype for Business contacts.

Call History Management

Viewing, placing calls from, and deleting call history records.

Dial Plan

Understanding how dial plans govern call routing and dialing.

Basic Call Features

Placing Calls

Methods for initiating voice calls on the phone.

Answering Calls

Handling incoming calls, including automatic answering.

Call Forward

Configuring incoming calls to be redirected.

Call Transfer

Transferring calls to another party via blind or consultative methods.

Skype for Business Conference

Initiating and managing conference calls.

Calendar

Using the phone's calendar integration with Microsoft Outlook.

Parking and Retrieving Calls on the Skype for Business Server

Using call park feature to manage calls on the server.

Boss-Admin

Managing delegates and call handling for bosses.

Voicemail

Leaving and managing voice messages.

Advanced Phone Features

Common Area Phone

Setting up and using the phone as a common area device.

E911

Emergency call functionality and location setup.

Branch Office Resiliency

Ensuring service continuity during network outages.

Hot Desking

Enabling and using the hot desking feature for shared phones.

Troubleshooting

Troubleshooting Solutions

Guidance for diagnosing and fixing typical phone problems.

How to sign into Skype for Business Server on the phone?

Resolving issues with signing into the Skype for Business service.

How to reset the phone?

Restoring the phone to factory default settings.

How to upgrade firmware?

Process for updating the phone's software.

Regulatory Notices

Safety Instructions

Essential safety precautions for device installation and use.

Appendix A - Time Zones

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