Yealink Portable WH62 - User Manual

WH62/WH63 Portable
Wireless Headset
User Guide
Version: 1.1 | Date: Otc. 2022
WH62 WH63

Summary

About This Guide

Changes for Guide Version 1.1

Details major updates in the user guide for version 1.1.

Power on;off

WH62 Portable Power

Instructions for powering the WH62 portable headset on and off.

WH63 Portable Power

Instructions for powering the WH63 portable headset on and off.

Charge the Headset

Charge the WH62 Portable

Steps to charge the WH62 portable headset using a USB connection.

Charge the WH63 Portable

Steps to charge the WH63 portable headset using a USB connection.

Status and LED

Explains LED indicators for battery status during charging.

WH62 Portable Headset Status

WH63 Portable Headset Status

WDD60 Status

Pair Headset

Pair WDD60 with the WH62 Portable (optional)

Steps to pair the WDD60 dongle with the WH62 portable headset.

Pair WDD60 with the WH63 Portable (optional)

Steps to pair the WDD60 dongle with the WH63 portable headset.

Connect Headset

Connect WH62 Portable to PC;IP Phone

Instructions for connecting WH62 to PC or IP phone.

Connect WH63 Portable to PC;IP Phone

Instructions for connecting WH63 to PC or IP phone.

Wear the Headset

Wear WH62 Portable

Guidance on how to wear the WH62 portable headset.

Wear WH63 Portable

Guidance on how to wear the WH63 portable headset.

Replace Ear Cushions of WH62 Portable

WH62 Portable Headset Usage

Basic Call Usage

How to perform basic call functions with the WH62 headset.

Multiple Calls Handling

How to manage multiple calls with the WH62 headset.

WH63 Portable Headset Usage

Basic Call Usage

How to perform basic call functions with the WH63 headset.

Multiple Calls Handling

How to manage multiple calls with the WH63 headset.

Auto-Switch

Yealink USB Connect

Download and Install

Instructions for downloading and installing Yealink USB Connect software.

Firmware Update

Steps for updating the headset firmware using USB Connect.

Basic Settings

Sound, PC & Deskphone Configuration

Configure sound, PC softphone, and deskphone ringtone settings.

Advanced Settings

General and Wireless Settings

Configure audio bandwidth and wireless range for optimal performance.

Voice, Mute & System Options

Adjust voice, mute, audio, and system platform settings.

Support

FAQ

Frequently Asked Questions and link to online guide.

Safety Instructions

Important safety information regarding storage and cleaning.

Overview

1. Function Description
2. Usage Features
3. Power On/Off
4. Charging
5. Pairing
6. Connecting to PC/IP Phone
7. Wearing the Headset
8. Basic Call Usage (WH62 Portable)
9. Multiple Calls Handling (WH62 Portable)
10. Basic Call Usage (WH63 Portable)
11. Multiple Calls Handling (WH63 Portable)
12. Auto-Switch
13. Yealink USB Connect
14. Basic Settings
15. Advanced Settings
16. Calling
17. Hearing Protection
18. Maintenance Features
19. Storage and Charging Temperature
20. Battery Maintenance
21. Cleaning
22. Firmware Updates
23. Device Support

The Yealink WH62/WH63 Portable Wireless Headset is designed to provide a seamless audio experience for both office and home use, supporting a hybrid work environment. This user guide covers the essential functions, usage features, and maintenance aspects of these portable headsets.

Function Description

The Yealink WH62/WH63 Portable Wireless Headset is a communication device that allows users to make and receive calls, listen to audio, and interact with various platforms such as PC softphones and IP phones. The headset connects wirelessly via a WDD60 dongle, which can be paired with the headset for initial setup or if purchased separately. The WDD60 dongle facilitates connectivity to both PCs and IP phones, ensuring versatility across different communication setups. The WH62 is an over-ear headset, while the WH63 is an in-ear headset, offering different wearing styles to suit user preferences.

The core function of these headsets is to provide clear audio for calls and media consumption. They support call control features, including answering, ending, rejecting, holding, and resuming calls. Volume adjustment and microphone muting are also integrated, allowing users to manage their audio experience directly from the headset. The headsets are equipped with LED indicators and voice prompts to provide real-time status updates on power, battery level, pairing status, and call activity.

For enhanced user experience, the headsets incorporate features like auto-switch, which allows them to seamlessly connect to a base or WDD60 dongle when moving between office and home environments, provided they have been previously paired. This ensures continuous connectivity without manual re-pairing. The Yealink USB Connect software further extends the functionality by offering device management capabilities, including firmware updates, device status monitoring, and support features like log file collection and device recovery.

Usage Features

Power On/Off:

To power on the WH62 Portable, hold the power button for 3 seconds until a solid red LED appears and a "power on" voice prompt is heard. To power off, hold the power button for 3 seconds until the LED flashes red 3 times and a "power off" voice prompt is heard. The WH62 Portable automatically powers off after 10 minutes of disconnection from the WDD60 to conserve battery. The WH63 Portable follows a similar power-on/off procedure with corresponding LED indicators and voice prompts.

Charging:

The WH62 Portable and WH63 Portable headsets are charged via a USB connection. A full charge takes approximately 3 hours. LED indicators provide clear battery status:

• WH62 Portable: Flash red for <20% battery, flash green for 20-100% battery, and solid green for 100% (full) battery.
• WH63 Portable: Breathing red for <5% battery, breathing green for ≥5% battery, and solid green for 100% (full) battery.

Pairing:

If the WDD60 dongle is unpaired or purchased separately, it needs to be paired with the headset.

1. Headset Pairing Mode: For WH62, power off the headset, then hold the power button for 5 seconds until a "Power on, pairing mode" voice prompt is heard and the LED flashes blue. For WH63, power off the headset, then hold the power button for 5 seconds until a "power on, pairing mode" voice prompt is heard and the LED flashes blue.
2. WDD60 Pairing Mode: Connect the WDD60 to a PC or IP phone. Hold the button on the WDD60 for 3 seconds until its LED alternately flashes blue and red.
3. Successful Pairing: Once paired, the headset LED will show solid blue for 3 seconds, and a "Headset connected" voice prompt will be heard. The WDD60 LED will show solid blue. Note that one WDD60 can only connect to one device at a time.

Connecting to PC/IP Phone:

After pairing, the headset and WDD60 are ready for use. Simply connect the WDD60 to your PC or IP phone, and power on the headset. The WDD60's LED will glow blue, indicating a paired headset.

Wearing the Headset:

• WH62 Portable: This is an over-ear headset. For music mode, the microphone can be worn on the right ear for a better stereo sound experience. Ear cushions can be replaced by rotating them 45 degrees to detach and reattach.
• WH63 Portable: This is an in-ear headset. It supports eartip wearing for ease of use and earhook & eartip wearing for enhanced stability. Different sizes of eartips and earhooks are available (Large, Medium, Small) to ensure a comfortable and secure fit.

Basic Call Usage (WH62 Portable):

• Answer/End Call: Press the Call Control Button.
• Reject Call: Double-press the Call Control Button.
• Hold/Resume Call: Hold the Call Control Button for 2 seconds.
• Volume Up/Down: Press the Volume Up/Down Button.
• Mute/Unmute Microphone: Press the Mute Button or move the microphone boom-arm up/down.

Multiple Calls Handling (WH62 Portable):

• End current call and answer incoming call: Press the Call Control Button.
• Hold current call and answer incoming call: Hold the Call Control Button for 2 seconds.
• Reject incoming call while on a current call: Double-press the Call Control Button.
• Switch between held call and active call: Hold the Call Control Button for 2 seconds.

Basic Call Usage (WH63 Portable):

• Answer/End Call: Press the Call Control Button.
• Reject Call: Double-press the Call Control Button.
• Hold/Resume Call: Hold the Call Control Button for 2 seconds.
• Volume Up/Down: Slide the Volume Control Panel up or down.
• Mute/Unmute Microphone: Press the Mute Button.

Multiple Calls Handling (WH63 Portable):

• End current call and answer incoming call: Press the Call Control Button.
• Hold current call and answer incoming call: Hold the Call Control Button for 2 seconds.
• Reject incoming call while on a current call: Double-press the Call Control Button.
• Switch between held call and active call: Hold the Call Control Button for 2 seconds.
• Note: Multiple calls handling is not applicable for Teams software due to a Microsoft Teams issue.

Auto-Switch:

The WH62/WH63 headsets support pairing with multiple devices (Base/WDD60 dongle) for office and home use. Once paired, the headset will automatically connect to the base or WDD60 when moved between locations, providing a seamless hybrid work experience. A headset can only be connected to one WDD60 or one base at a time. To manually pair with a base (purchased separately), connect the base to power, then dock the headset. The headset and base will pair automatically, and the headset's LED will glow blue.

Yealink USB Connect:

This computer software allows users to manage their Yealink USB devices. It provides an overview of connected devices, enables firmware updates for the WDD60 and headset (including over-the-air transmission for the headset), and offers device support functions like log file collection, feedback, and device recovery. To install, connect the WDD60 to a PC, and follow the prompts to run the installer from the CD Drive (E:) USB Connect. Alternatively, download the Yealink USB Connect from the Yealink website. If Yealink USB Connect is already installed, it will run automatically upon connection.

Basic Settings:

• Sound:
  • Keypad Tone: Enable/disable headset sound when pressing keypad keys.
  • Headset Volume: Adjust playback volume.
• PC Softphone:
  • Call Control with Softphone: Enable/disable USB call control.
  • Headset Local Ringtone: Set whether the headset plays a local ringtone for incoming calls from a USB-connected device. Default: Off. If no ringtone is heard, enable this feature.
• Deskphone:
  • Headset Local Ringtone: Set whether the headset plays a local ringtone for incoming calls from the desk phone. Default: On. If the phone has its own ringtone, this feature can be disabled.

Advanced Settings:

• General:
  • Audio Bandwidth: Choose between Wideband (better audio, lower battery life) and Narrowband (better battery life, lower audio quality).
  • Wireless Range: Select the wireless range between the headset and WDD60: Long (up to 150m), Medium (up to 30m), or Short (up to 10m). Useful for managing signal interference.
• Voice Guidance: Enable/disable voice prompts for "Battery Low" (<5% battery) and "Out of range."
• Voice Guidance Language: Select from English, Deutsch, French, or Spanish, or follow the screen language. Default: English.
• Mute Reminder: Enable/disable a periodic audio reminder when the microphone is muted. If the boom-arm is moved down while muted during a call, a "Muted" audio reminder plays if the interval between two sound sources exceeds 5 seconds.
• Mute Reminder Interval: Configure the interval time for the periodic audio reminder when the microphone is muted. This only appears if Mute Reminder is enabled and plays when speaking continuously.
• USB Computer Audio: Determines when the headset receives audio from a connected PC.
  • Instant (Default): Audio (not call audio) turns on instantly.
  • Delayed: Audio turns on with a brief delay, filtering short notification sounds.
  • Never: Never have audio (not call audio) in the headset.
  • Always: Always have audio in the headset (affects battery life).
• Music Mode: Turn on to optimize audio for music. Call audio quality is unaffected. Default: On. Enabling music mode affects deployment density; refer to Yealink WH6X Deployment and Density White paper for more information.
• Platform: Change the platform between UC and Teams. Contact Yealink support to change this setting.

Calling:

• PC Call Device: Select the device for outgoing calls.
• Auto Answer when Undocked: Enable/disable incoming calls to be answered by undocking the headset from the charging cable.
• Open Line when Undocked: Enable/disable entering the dialing screen when undocking the headset.
• Headset Busylight: If enabled, the headset LED indicator shows call status.
• Equalizer for Calls: Select an audio preference for calls. Default: Normal (bass and treble balanced). Options include Bass (bass enhanced) and Treble (treble enhanced).
• Comfort Noise: Adds a subtle, comfortable noise to indicate the call is online to the other party.

Hearing Protection:

• Anti-Startle Protection: Configure the hearing protection technology used.
• Daily Noise Exposure: Configure daily noise exposure levels.

Maintenance Features

Storage and Charging Temperature:

The headset should be stored within a temperature range of -30°C to +70°C (-22°F to +158°F). The charging temperature should be between +32°F and 104°F (0°C to 40°C).

Battery Maintenance:

To prolong battery life, avoid storing the headset for extended periods without recharging. It is recommended to recharge the battery at least every three months if not in regular use.

Cleaning:

If the headset or WDD60 dongle becomes dirty, clean them with a soft, lint-free cloth that has been dampened with clean water. This helps maintain the device's appearance and hygiene.

Firmware Updates:

Regular firmware updates are available through the Yealink USB Connect software. These updates can improve performance, add new features, and address any known issues. The headset supports over-the-air (OTA) upgrades, ensuring convenient updates without direct cable connection to the PC for the headset itself, once the WDD60 is updated.

Device Support:

The Yealink USB Connect software provides tools for device support, including log file collection for troubleshooting, feedback submission, and device recovery options. This ensures that users can easily diagnose and resolve potential issues with their headset.

By following these guidelines, users can ensure optimal performance, longevity, and a satisfying experience with their Yealink WH62/WH63 Portable Wireless Headset.

Yealink Portable WH62 Specifications