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Steps to set up your mailbox for the first time, including password and initial setup.
Instructions for accessing and listening to new and saved voicemail messages.
Guide to recording unavailable, busy, name, and temporary greetings.
Key functions available during message playback like repeat, delete, save, and skip.
Instructions for placing local and international calls.
Guide to using the handset, speakerphone, and headset for calls.
How to switch between handset, headset, and speakerphone during an active call.
Procedures for dialing internal extensions and placing calls on hold.
Instructions for performing attended and blind call transfers and setting up conferences.
How to access and navigate through the call history log.
How to reroute calls from your extension to a cell phone or other numbers.
Instructions for logging into the Vocalocity online portal.
Steps to configure voicemail messages to be sent to an email address.
Guide for using the online portal to search and review call logs.
Steps to set up your mailbox for the first time, including password and initial setup.
Instructions for accessing and listening to new and saved voicemail messages.
Guide to recording unavailable, busy, name, and temporary greetings.
Key functions available during message playback like repeat, delete, save, and skip.
Instructions for placing local and international calls.
Guide to using the handset, speakerphone, and headset for calls.
How to switch between handset, headset, and speakerphone during an active call.
Procedures for dialing internal extensions and placing calls on hold.
Instructions for performing attended and blind call transfers and setting up conferences.
How to access and navigate through the call history log.
How to reroute calls from your extension to a cell phone or other numbers.
Instructions for logging into the Vocalocity online portal.
Steps to configure voicemail messages to be sent to an email address.
Guide for using the online portal to search and review call logs.
This document serves as a comprehensive user guide for the Yealink T20 phone, specifically tailored for use with Vocalocity services. It outlines the phone's core functionalities, advanced features, and integration with online management tools, aiming to empower users to maximize their communication experience.
The primary function of the Yealink T20 phone, when integrated with Vocalocity, is to facilitate voice communication, including local, long-distance, and international calls. It also provides robust voicemail capabilities, call management features like hold, transfer, and conference calling, and integration with online account management for enhanced control and reporting.
The voicemail system is a central feature, allowing users to manage missed calls and receive messages. To access the mailbox for the first time, users dial *99 or *100, enter the default password (1234), and then follow prompts to set up new messages, save messages, or access mailbox options.
When listening to messages, users have several options:
Users can personalize their voicemail experience by setting up various greetings:
Making a phone call is straightforward:
Calls can be made using the handset, speakerphone, or a headset:
Users can seamlessly switch between different audio modes during a call:
To dial an internal extension, users dial the 3 or 4-digit extension number and then either pick up the handset, press the Speakerphone button, or press the Headset button.
To place a call on hold, press the Hold button. The caller will be placed on hold, and the line appearance button will blink red. To retrieve the call, press the Hold button again or press the blinking line appearance button.
The phone supports two types of call transfers:
To initiate a conference call:
The up arrow key provides access to call history:
This feature allows users to reroute calls that have been forwarded from their extension to their cell phone back to an office extension or another outside number. On the cell phone, users press ##, enter the desired extension or outside number, and then # again to complete the transfer.
Vocalocity provides an online portal for managing various phone settings and features:
While the document does not explicitly detail "maintenance features" in the traditional sense (e.g., cleaning instructions or troubleshooting hardware), it implicitly provides maintenance through its guidance on managing settings and resolving common issues. For instance, the ability to reset voicemail passwords (implied by the initial setup process), manage greetings, and access call logs for review can be considered forms of operational maintenance. The online portal's "Super User" and "Administrator" roles suggest a hierarchy for system management and troubleshooting, allowing designated personnel to maintain the system's integrity and functionality. The provision of customer care contact information and training videos further supports ongoing user maintenance and problem resolution. The guide's focus on clear, step-by-step instructions for all features ensures that users can effectively manage their phone's settings and functions, thereby maintaining optimal performance.
General| Protocol Support | SIP |
|---|---|
| SIP Accounts | 2 |
| Wall Mountable | Yes |
| Lines | 2 |
| Network | 10/100 Mbps Ethernet |
| Power | PoE (IEEE 802.3af) or AC adapter |
| Ports | 2x Ethernet (10/100 Mbps), 1x headset port |
| Voice Codecs | G.711, G.722, G.723, G.729 |
| Supported Protocols | HTTP, HTTPS, DNS |
| Codecs | G.711, G.722, G.723, G.729 |
| Power Supply | PoE (IEEE 802.3af) or External AC adapter |
| Operating Temperature | 0°C to 40°C |
| Operating Humidity | 10% to 90% (non-condensing) |
