Yealink T21-E2

Encore Quick User Guide
Yealink T21-E2
Page
2
Call Forwarding
1. Press the Menu soft key when the phone is idle.
2. Select Features  1. Call Forward.
3. After you have selected the desired forward type, press OK
1. Always Forward – Incoming calls are forwarded unconditionally
2. Busy Forward – Incoming calls are forwarded when the phone is busy
3. No Answer Forwarding – Incoming calls are forwarded after not being answered after a period of
time.
4. Press the switch soft key to enable then press  to enter the number you would like to forward to
5. Press the Save soft key to accept the changes.
3-Way Call Conference
1. Press the Conference soft key during an active call. *The call is placed on hold.
2. Enter the number of the second party, then press the Send soft key
4. Press the Conference soft key once the second party answers. *All parties are now active.
5. Press the More soft key and then the End Call soft key to disconnect all parties or just hang up.
Ring Tones
1. Press the Menu soft key when the phone is idle.
2. Select 3. Settings  1. Basic Settings  4. Sound  1. Ring Tones
3. Press  or  to select 1. Common and press Enter
4. Press  or  to select the desired ring tone.
5. Press the Save soft key to accept the change.
Voice Messaging
The Message Waiting Indicator, lights up when messages are waiting in the message center.
Please submit a Technology Work Order to recieve your initial password.
Press
Follow the voice prompts to listen to your voice message.
Voice Mail Menus
1 – Listen to new
Messages
5 – Advanced options
* – Exit
During the Message Menu Press
1 – Listen to the message
2 – Save Message
5 – Return the call
7 – Erase Message
8 – Forward the message to
another ext.
9 – Forward to email
Advanced options (5 from the main
menu)
1 – Record greeting (can do up to 9
different recordings)
2 – Choose greeting
3 – Record name
6 – Change password
0 – main menu