Yealink T58W Pro
User Guide
Table of Contents
Dialing ............................................................................................................. 2
Dial phone number or extension ......................................................... 2
Your Phone Calling Features .................................................................... 2
Basics .......................................................................................................... 2
Change Views ...................................................................................... 2
End Calls ................................................................................................ 2
Hold Calls .............................................................................................. 2
Transfer Calls ........................................................................................ 2
Transfer Call Direct to Voicemail ..................................................... 2
Conference Calls ................................................................................. 2
Forward Calls ........................................................................................3
Intercom ..................................................................................................3
Do Not Disturb ......................................................................................3
Menu ........................................................................................................3
Redial .......................................................................................................3
Park and Unpark Calls (If Enabled) ..................................................4
Broadcast Paging and
Intercom Features ....................................................................................4
Broadcast Paging .................................................................................4
Intercom ..................................................................................................4
Viewing Recent Calls ...............................................................................4
View Recent Calls List .........................................................................4
Directory .....................................................................................................4
View Organization Directory .............................................................4
Busy Lamp Field (BLF) .............................................................................4
View Phone Status ...............................................................................4
Speed Dial ..............................................................................................4
Intercept Call Ringing to BLF ............................................................4
Transfer Call to BLF .............................................................................4
Line Appearances ............................................................................... 5
Contact Center Call Queues................................................................. 5
Log In to a Call Queue ....................................................................... 5
Log Out of a Call Queue .................................................................... 5
Change Your Agent State to Unavailable While Logged In ..... 5
After Ending a Call .............................................................................. 5
Hoteling ...................................................................................................... 5
Log In to an Open Desk Phone ....................................................... 5
Log Out of an Open Desk Phone .................................................. 5
Additional Phone Features ................................................................... 5
Muting the Microphone ..................................................................... 5
Change Volume ................................................................................... 5
Change Ringtone ................................................................................ 5
Access Voice Messages .................................................................... 6
Call Forwarding ........................................................................................ 6
Activate Call Forwarding ................................................................... 6
Deactivate Call Forwarding .............................................................. 6
Call Waiting ............................................................................................... 6
Activate Call Waiting for All Calls .................................................... 6
Deactivate Call Waiting for All Calls ............................................... 6
Cancel Call Waiting for a Single Call .............................................. 6
Speed Dial 8 (1-digit codes) .................................................................. 6
Set Up/Update Speed Dial 8 (1-Digit Codes) ................................7
Place Call Using Speed Dial 8 ..........................................................7
Speed Dial 100 (If Enabled) .................................................................... 7
Set Up/Update Speed Dial 100 (2-Digit Codes) ...........................7
Place Call Using Speed Dial 100 ...................................................... 7
Initial Voicemail Set Up ...........................................................................7
Access Voicemail and Voice Portal .................................................... 8
From Your Own Phone ....................................................................... 8
From Another Phone Within Your Group ...................................... 8
From a Phone Outside of Your Group ........................................... 8
Voice Messaging Main Menu .................................................................... 9
“Play Message” options ......................................................................... 9
Voice Portal Main Menu ............................................................................. 9
Handset LED Indicators .............................................................................10
BTH58 Hardware ......................................................................................... 11
TelNet Worldwide, Inc. • telnetww.com • (800) 508-1254
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