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TROUBLESHOOTING
While our products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our
Customer Support Team at 1-800-898-6970 or support@storebound.com.
1. The green light on the Omelette Maker keeps shutting off.
This is normal. During the cooking process, the heating element will
automatically turn on and off to regulate the temperature and ensure that
the Cooking Surface does not get too hot or cold. When this occurs, the
Indicator Light turns on and off.
2. How do I know when the Omelette Maker is heated and ready to use?
When the Omelette Maker reaches the optimal temperature, the Green
Indicator Light will turn on and that means you’re ready to get cooking!
3. I am cooking meat on the Omelette Maker and there is juice on the
Cooking Surface. What do I do?
Carefully dab the Cooking Surface around the meat with a paper towel
or napkin. If there is a lot of juice, remove the food from the Surface with
heat-resistant plastic or silicone tongs and set aside. Then, wrap a paper
towel around the tongs and use this to wipe the Cooking Surface and
soak up the juices. When done, return the food to the Omelette Maker
and continue cooking.
4. There is no On/Off Button. How do I turn the Omelette Maker off and on?
To turn on, simply plug in the power cord. When you’re done cooking,
turn off the Omelette Maker by unplugging it.
TROUBLESHOOTING
5. When using my Omelette Maker, the Cover gets hot. Is this normal?
Yes, this is completely normal. When using your Omelette Maker, always
lift and lower the Cover by the Cover Handle. To prevent personal injury,
DO NOT lift the Cover so that your arm is over the Cooking Surface as it is
hot and may cause injury. Lift from the side.
6. After using my Omelette Maker a few times, food is starting to stick to
the surface. What is happening?
There is probably a build-up of burnt food residue on the Cooking
Surface. This is normal, especially when cooking with sugar. Allow the
appliance to cool fully, pour on a little cooking oil and let sit for 5–10
minutes. Scrub Cooking Surface with a sponge or soft bristled brush
to dislodge food. Use a damp, soapy cloth to wipe down the Cooking
Surface. Rinse the cloth and wipe again. If food remains, pour on cooking
oil and let sit for a few hours, then scrub and wipe clean.
7. My Omelette Maker is making a hissing sound while it’s cooking. Is this
normal?
If you overll the Omelette Maker, it will make a sounds as extra steam is
released. If using many toppings in your omelette, use smaller eggs or
only 1 large egg.
8. The Indicator Light will not turn on and the Cooking Surface is failing
to heat.
• Ensure that the power cord is plugged into the power outlet.
• Check to make sure the power outlet is operating correctly.
• Determine if a power failure has occurred in your home, apartment
or building.
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