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ZAPTEC Pro - User Manual

ZAPTEC Pro
96 pages
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Preview: Installation Manual
Installation Manual220 pages

Questions and Answers

  • M
    Melissa KnightJul 27, 2025
    Why is my ZAPTEC Pro Battery Charger charging station not online?
    • T
      tbarnesJul 27, 2025
      If your ZAPTEC Battery Charger charging station is not online, consider these potential causes and solutions: Ensure adequate GSM network coverage and that 4G is activated on the charging station. Check for an active firewall within your network setup on the router/modem. Verify internet connectivity by directly connecting a computer to the router/switch. Ensure the charging station is correctly encrypted with the associated PLC module. Confirm that the PLC has been installed according to the circuit diagram, sharing the same L1 and N as the charging stations. Also, check that the network icon is flashing green, the HomePlug icon is flashing and illuminates red, and the power icon illuminates green steadily.
  • R
    Russell CaldwellJul 31, 2025
    What to do if ZAPTEC Pro Battery Charger charging does not start?
    • C
      Charles BrennanJul 31, 2025
      If charging does not start on your ZAPTEC Battery Charger, check that the user profile has the correct access rights to charge at the specific charging station.
  • J
    James McdonaldAug 5, 2025
    What to do if charging does not start on my ZAPTEC Automobile Accessories?
    • J
      Jason ShortAug 5, 2025
      If charging doesn't start, first verify that the user profile has the correct permissions to charge at the specific charging station. Also, if the status indicator shows a solid red light, indicating a charging error, further investigation is needed.
  • J
    Jeffrey WilliamsAug 9, 2025
    What to do if my ZAPTEC Automobile Accessories charging station is not online with WiFi?
    • M
      Matthew WilsonAug 9, 2025
      If your charging station isn't online via WiFi, ensure there isn't an active firewall blocking the connection by checking the router/modem's network setup. Confirm internet access by connecting another device (phone, tablet, or computer) to the WiFi network. Verify the SSID and password are correct. If the network is hidden, manually enter the SSID and password. Also, the WiFi access point should use 2.4 GHz (5 GHz is not supported) and channels between 1 and 11.
  • R
    Ryan PowersAug 13, 2025
    What to do if my ZAPTEC Automobile Accessories charging station is not online with PLC installations?
    • B
      Brady TaylorAug 13, 2025
      If the charging station is not online with PLC installations, check the network setup on the router/modem for an active firewall. Ensure the internet is working by connecting a computer directly to the router/switch. Verify the charging station is encrypted with the associated PLC module and that the PLC is installed according to the circuit diagram on the same L1 and N as the charging stations. Confirm the network icon is flashing green, the HomePlug icon is flashing and illuminates red, and the power icon illuminates green steadily.
  • C
    Christopher LevyAug 17, 2025
    Why can't I create new installations in the ZAPTEC Portal for my ZAPTEC Automobile Accessories?
    • S
      smithkennethAug 17, 2025
      New installation technicians/service partners must contact ZAPTEC’s technical support at support@ zaptec.com to obtain authorisation to create installations.
  • J
    josephrayNov 21, 2025
    Why is my ZAPTEC Battery Charger not online?
    • S
      Shawn BradyNov 21, 2025
      Several factors can cause your ZAPTEC Battery Charger to be offline. For 4G connections, it could be inadequate GSM network coverage or that 4G is not activated on the charging station, so check the network setup on the router/modem. For PLC or WiFi installations, there might be an active firewall, so check the network setup on the router/modem. Also, for PLC installations, ensure the internet is working by connecting a computer directly to the router/switch. If using WiFi, make sure the internet is working by connecting a phone, tablet, or computer to the WiFi network. Verify that the SSID and password for the WiFi are correct. If the network is not visible, ensure the WiFi access point uses 2.4 GHz (5 GHz is not supported) and channels between 1 and 11. If the network name (SSID) is hidd...

Summary

Safety Instructions

General Safety Precautions

Key safety instructions and warnings for using and maintaining the Zaptec Pro.

Technical Specifications

Electrical Specifications

Connectivity Specifications

Integrated Energy Meter

Status Indicators on the Charging Station

Status Indicator Meanings

Explanation of the different colours and states of the charging station's status indicator.

Operation and Usage

How to Start Charging

Step-by-step guide on initiating the charging process for your vehicle.

How to Start Charging with Authentication

Instructions for starting charging using an authentication RFID tag or charging card.

How to Stop Charging

Procedure for safely interrupting the charging process.

Connecting a Charging Pass

Monitoring Charging Station (Zaptec Portal)

Adding Users to Installation

Locking the Charging Cable

Reading Error Codes

Troubleshooting

Common Issues and Solutions

Troubleshooting guide for common problems encountered with the Zaptec Pro and their resolutions.

Status Indicator Troubleshooting

Explanation of status indicator colours related to troubleshooting and error conditions.

ZAPTEC Pro Specifications

General IconGeneral
Input Current32 A
Connector TypeType 2
Enclosure RatingIP54
Input Voltage400 V AC
Number of Phases3
ConnectivityEthernet
RFIDYes
OCPPOCPP 1.6
MountingWall-mounted
ProtectionOvercurrent, overvoltage, short circuit, ground fault
CompatibilityAll EVs with Type 2 connector

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