13358L Rev. 1 11/17/03 Z4Mplus and Z6Mplus Maintenance Manual iii
Warranty Information
Warranty Information
All new Zebra products are warranted by the manufacturer to be free from defect in material and workmanship. Please
refer to the User Guide for warranty information specific to each product.
Here is some general information:
Printers and Related Hardware Products:
Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the
equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly
installed or replaced by the user.
NOTE: Products returned must be packaged in the original or comparable packing and shipping
container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be
accepted for service under warranty. Surface transportation charges for return to customers in the
continental United States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest
airport; customer pays customs, duties, taxes, and freight from airport to destination. If Zebra
determines that the product returned for warranty service or replacement is not defective as herein
defined, the customer will pay all handling and transportation costs.
Printers: All printers (excluding printheads) are warranted against defect in material or workmanship for twelve (12)
months from the purchase date.
Printheads: Since printhead wear is part of normal operation, the original printhead is covered by a limited warranty as
indicated below. Warranty period begins on purchase date.
To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are
not required to purchase Genuine Zebra Supplies (media and/or ribbons) for warranty qualification. However, if it is
determined that the use of inappropriate or inferior supplies has caused any defect in the printhead for which a warranty
claim is made, the user is responsible for Zebra’s labor and material charges required to repair the defect. The warranty
becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive
maintenance schedule listed in the User’s Guide has caused defect in the thermal printhead for which a warranty claim is
made.
Related Hardware Items: Products are warranted to be free of defects in material and workmanship from the date of
purchase according to this chart:
Defective product must be returned to Zebra for evaluation. In the event of notification of defect within the warranty
period, Zebra will replace the defective item provided there had not been damage resulting from user abuse, modification,
improper installation or use, or damage in shipping or by accident or neglect.
Effective December 30, 2002
Printhead Warranty Period
Barcode label and receipt printer printhead 6 months
Plastic card printer printheads 12 months
Product Warranty Period
Accessories 1 month
Batteries 3 months
Cables 1 month
Chargers/Power Supplies 1 year
Hardware Keys 1 year
Keyboard Display Units 6 months
Parts 3 months
Pocket Eye® 1 year
Software 1 month
ZebraNet®Print Servers 3 years
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