P1086707-002 ZXP Series 9 Card Printer User Guide 83
Troubleshooting
Clearing a Card Jam
Step 2. Identify the location of the card and, using the manual advance tool, turn the
appropriate roller counter-clockwise. Advance the card to the next area or until it has
been ejected sufciently enough to remove it.
In some cases, a card may get wrapped around the laminator heater assembly rollers. In this case,
the laminator heater assembly can be removed.
Step 1. Remove the four thumb screws holding the heater assembly in place and slide the
heater assembly out of the laminator (shown below).
Step 2. Remove the card—do not use tools. If the card is wrapped around the heater
assembly rollers, contact Zebra to replace the heater assembly.
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