DC EVSE Standalone DC Fast Charger 33
ventilation for the product as described in Supplier installation instruction.
If a defect occurs during the warranty period, the product or parts must be
returned in accordance with the terms in our return policy. A copy of the
original invoice or other proof of purchase must accompany the returned
unit(s) or parts. Zerova reserves the right to repair or replace any defective
EV charger within the warranty period. Zerova is under no obligation to
repair or replace EV chargers that have components damaged by using
excessive loads or input conditions beyond the stated range of the EV
charger specification.
Except as expressly stated in this warranty or in the written sales agreement
between Zerova and its direct customer, no other warranties, expressed
or implied will be applicable. In no event shall Zerova be liable for loss of
profit or benefits, indirect, special, consequential, or other similar damages
arising out of any breach of warranty or otherwise.
When service is required for a Zerova EV charger, a defect report is required
to obtain a Return Merchandise Authorization number (RMA) before
returning the EV charger(s). Zerova will not accept returns that do not have
an RMA number included with the shipment.
Defective units or parts must be returned freight prepaid; Zerova will only
pay for the shipping back to the customer for valid warranty claims.
EV chargers within the warranty period will be repaired or replaced free
of charge, if the warranty and return policy conditions have been met. EV
chargers that are repaired after the warranty has expired will be subject to
charges for parts and labor. We will only start the repair process after we
have received acceptance by the customer of the repair costs.
Any damage occurring to the EV charger during shipping should be
reported to the carrier immediately. Zerova is not responsible for damage
during transit. Keep original shipping containers and packaging material.
The carrier will not be honor a claim if shipping material is missing.
To return EV chargers or parts to Zerova, please phone us between
our business hours (9:00 am to 5:00 pm PST). If you cannot call, send a
detailed explanation of the problem by fax or email. You will be issued an
RMA number and instructed on how to return the EV charger. A detailed
description of the problem(s) with each EV charger and a list of the serial
numbers should be included with the shipment.
Returned EV chargers are sugject to following conditions:
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