32 DC EVSE Standalone DC Fast Charger
Warranty Coverage:
• The warranty period for all Zerova EV chargers is two years (parts only)
from the invoice date. A two- month grace period is provided for all
shipments direct from Asia to the location designated by the reseller.
• After the warranty period, if no extended warranty has been purchased,
any replacement parts ordered will be covered for one year from the
invoice date.
• During the warranty period, Zerova will provide ongoing technical support
to help troubleshoot any technical issues. Our support team is available
Monday thru Friday from 9 am to 5 pm Pacific Standard Time. Please
report the issues to: EVSE.Customer.Service@ZerovaTech.com.
Warranty Exclusions:
• Inability to provide valid proof of purchase.
• The product is out of warranty.
• Damage caused by improper use, maintenance, and/or storage.
• Damage or malfunction caused by a foreign object entering the unit.
• Unauthorized repair, disassembly, or modification.
• Malfunction and damage caused by other unavoidable external factors.
Malfunction and damage caused by improper use of equipment, such as
water or other solutions entering the equipment.
• Mechanical damage caused by an accident.
• Damage or rendered non-functional because of power surges, lighting,
earthquake, fire, flood, pest damage, abuse, accident, misuse, negligence,
or failure to maintain the product or other event beyond Supplier’s
reasonable control or not arising from normal operating condition.
• Cosmetic or superficial defect, dents, marks, or scratches after use.
• Components which are separate from the product, ancillary equipment,
and consumables, such as door key, RFID card, air filter, fuse, cable, wires,
and connectors.
• Damage as a result of modifications, alterations or disassembling which
were not pre-authorized in writing by Supplier.
• Damage due to the failure to observe the applicable safety regulations
governing the proper use of the product.
• Installed or operated equipment not in strict conformance with the
documentation, including without limitation, not ensuring sufficient
4. Zerova Limited Warranty Agreement (Parts Only)
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