Zerova eSolutions DC Series - Troubleshooting; Troubleshooting - no Status Code

DC EVSE Standalone DC Fast Charger 3
Follow the troubleshooting guide when errors occur during the charging
process.Make sure the EVSE is connected to the Internet, then contact the EVSE
owner/operator for further instructions.
2. Troubleshooting
Note:
The EVSE must be connect to the Internet for remote diagnostics and
upgrades.
You will need to provide the following information:
• Serial Number
• Model Name
• Status Code
• Failure Behavior
• Failure Time
Note:
If an emergency occurs, push the Emergency Stop Button immediately.
2.1 Troubleshooting - No Status Code
When a fault occurs, follow this troubleshooting guide. See Table 1.
Conditions Troubleshooting Guide
Black screen Please contact your dealer.
Stuck on boot or
service screen.
Please contact your dealer.
Card tapping or
QR code scanning
failed.
1. Invalid RFID card or insufficient balance.
2. Contact management staff to check Internet
connection between charger and Back-End server.
3. Code scanning or Back-End authorization failed; please
contact management staff.
4. Card reader failure or other faults; please contact your
dealer.