6 DC EVSE Standalone DC Fast Charger
2.4 Troubleshooting - (013-XXX) Codes
013-XXX codes are related to setup, maintenance, and reference diagnostics.
There is generally no impact on charging. Continue use of the charger and
contact your dealer.
2.5Troubleshooting - (023-XXX) Codes
023-XXX codes are related to communication or charging error messages
coming from the EV. These errors prevent charging and require the charging
cable to be unplugged. Refer to the EV manual for setup and backup charging
procedures. If needed, use the steps that follow or contact the Owner/Operator:
1. Unplug the charging cable and wait for 5 more seconds. Plug the charging
cable in completely until you hear a clicking sound and try the charging
procedure again.
2. Unplug the charging cable, try charging with the other plug or another
charger.
3. Unplug the charging cable, drive the EV a small distance away and return,
stop the EV, unplug the key, and try again.
4. After unplugging the charging cable, check in the EV whether the charging
mode and time limit have been enabled.
5. If the charging process cannot be started and the EV meter or charging
indicator shows abnormal status or error messages, follow your EV user
manual for troubleshooting.
6. After unplugging the charging cable, contact management staff to turn off
the charger, restart, and try again.
7. If charging terminated but the charging cable cannot be unplugged, please
follow the EV user manual, press release button (on EV or remote controller)
or manual unlock switch. If all these methods are unavailable, please contact
management staff to turn off and restart the charger.
012304
Communication
error between
power and
charging plug
cabinet.
1. Make sure the Ethernet cable connection
between cabinets is reliable.
2. If there is no green light solid on the power
cabinet, please reset it.
3. Please contact your dealer for further
instruction.
Table 2. Troubleshooting - (012-XX) Warning Codes
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